Sort Employee Center / Service Portal support resources by order instead of Popular or A-Z

[AdamUMC]

Is it possible to sort support resources (Catalog Items, Knowledge Articles e.t.c.) in the Employee Center / Service Portal, by order instead of "Popular" or "A-Z" what is being offered to the user in the menu?

Thanks!

[Tanushree Maiti · Accepted solution]

Hi @AdamUMC 

If you do not want to use default Sorting for support resources (Catalog Items, Knowledge Articles, Quick Links) in the ServiceNow Employee Center by a custom order using "Popular" or "A-Z" ,

then you have to move away from dynamic search results and utilizing Taxonomy-based configuration. 

Refer: https://www.youtube.com/watch?v=fiChK51Tf44

https://www.servicenow.com/community/employee-center-articles/employee-center-s-mega-menu-configurat....