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Knowledge base article would genrate from Problems or Incidents

x0x0
Tera Contributor

Hello team, 

I have a question regarding knowledge base article. I would like to store when I'll do close critical Incidents or Problem. All steps or solutions of that particular problem should be store in Knowledge Base Article automatically. Please help me out for this problem

 

Thanks For supporting me always...😊 

1 REPLY 1

abbasshaik4
Tera Sage

Hello @x0x0,

Please refer to the link below:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

 

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik