Hello,
Certainly, I'd be happy to help you with that! To add a News KB article displayed as a widget on a service portal, you'll likely need to follow these general steps:
1. Access the Service Portal Configuration:
- Log in to your service portal platform's administrative interface.
2. Create a New Widget:
- Look for an option to create or manage widgets. This is usually found in the portal's settings or customization section.
3. Define Widget Parameters:
- Select the type of widget you want to create. In this case, it will be a "News KB" widget.
4. Configure the Widget:
- Provide details such as the title, source of news (e.g., KB articles), and any additional settings like filtering options or display format.
5. Set Up Data Source:
- Specify the source of your KB articles. This could involve linking to a specific KB category or using a search query to pull relevant articles.
6. Design and Style:
- Customize the widget's appearance to match the look and feel of your service portal. This may include selecting colors, fonts, and layout options.
7. Preview and Test:
- Preview the widget to ensure it displays the desired content correctly. Test it to make sure it functions as expected.
8. Publish the Widget:
- Once you're satisfied with how the widget looks and functions, publish it to make it available on your service portal.
Remember, the specific steps and terminology may vary depending on the service portal platform you're using. If you encounter any specific challenges or have questions about a particular platform, feel free to provide more details and I'll do my best to assist you further!
Mark correct & helpful if applicable.
Thanks & Regards,
Sayali Gurav
