Error message in Service Portal

[sabbavarapu]

Hi,

When i am opening any existing records of incident/project in the service portal i am getting a popup of sys_id of that record and a false popup as of the attachment.

Please assist on this ASAP.

Thanks,

Vamsi

[Dr Atul G- LNG]

Hi @sabbavarapu 

It looks like someone added a message on the onLoad function, and that’s causing the issue. You need to find out where this script belongs and then correct it accordingly.

[Viraj Hudlikar]

Hello @sabbavarapu 

The first thing is the error message displayed with the sys_id of your record. Second is something showing a boolean value on the basis of logic placed in the client script. This is something you need to check on your side by looking client script for that table.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Ankur Bawiskar]

@sabbavarapu 

Things to check

1) onLoad client script or UI policy with script is adding that message on your form in portal

2) display business rule on that table has some info message added for your table.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RaghavSh]

@sabbavarapu This is not error message, There is some on custom Load script having g_form.addErrorMessage('some reference field');

If not found in client scripts, check BRs as well.

Note: On Load client script can be written as part of on Change client scripts and Ui policies, so you need to check all.

Please mark the answer correct/helpful accordingly.