Knowledge base notification

[rodrigo Soto]

I would like to receive notifications as follows:

The notifications that must be sent are only:

Approval request to Database Knowledge Manager

When you approve the Knowledge Contributor who created the article

When the Knowledge Contributor who created the article is rejected

When you request to remove an article from the database Knowledge Manager

When it is removed

[Maik Skoddow]

Hi @rodrigo Soto 

what have you done so far. Where are you stuck? Why can all the similar questions & their answers as well as tons of videos and instructional page do not help you?

Maik

[Dr Atul G- LNG]

Hi @rodrigo Soto 

Greetings!!

Happy New Year.

All these are easy to do in ServiceNow.  for this you can apply different conditions on Knowledge Table Kb_knowledge.

and you can add conditions like

Please share till what point you reached / build and where you stuck. 

[rodrigo Soto]

HI, happy new year,  i created the notifications, but i dont know if i have tu use the flow designer to make the notificatio trigger or by only doing the notifications its goign to work 

[Dr Atul G- LNG · Accepted solution]

Hi @rodrigo Soto 

If you already created the notification in Notification tables, and all stuff like when to send is rightly mapped notifications will trigger.