knowledge_contributor role user to create knowledge base

[anvitha ash]

Hi, 

As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to  knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this 

Thanks in advance😁

[Deepak Negi]

OOB it only allows admin, knowledge_admins to create a Knowledge base.
I would advise to keep it this way otherwise you will have to update or create ACLs.

Try the Time Limited User role feature from servicenow to give contributors temporary access as Knowledge Admins.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/roles/concep...

[AndersBGS]

Hi @anvitha ash ,

If you wish that users with knowledge_contributors should also be able to create knowledge bases, why not just provide them with knowledge_admin? Furhtermore, what is the reasoning for users with knowledge contributor should be able to create knowledge bases?

[anvitha ash]

Knowledge_admin is more powerful role where users can manage whole knowledge management module. So we just wanted problem_cordinator role  user to give only to create the knowledge base but not control whole knowledge management 

Please suggest me 

[AndersBGS]

Hi @anvitha ash ,

I do understand the the knowledge_admin gives more access, but would also in general advise against it to provide to much access on knowledge bases. Suddenly you will have to many knowledge bases where the governance around it will be scattered and not align with your overall structure and governance on the platform.