knowledge_contributor role user to create knowledge base

[anvitha ash]

Hi, 

As per OOB users with role knowledge_admin or admin can create new Knowledge bases. we would like to extend this capability to  knowledge_contributor role users to create the new knowledge bases as well. Please advise best approach to do this 

Thanks in advance😁

[Deepak Negi]

OOB it only allows admin, knowledge_admins to create a Knowledge base.
I would advise to keep it this way otherwise you will have to update or create ACLs.

Try the Time Limited User role feature from servicenow to give contributors temporary access as Knowledge Admins.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/roles/concep...

[AndersBGS]

Hi @anvitha ash ,

If you wish that users with knowledge_contributors should also be able to create knowledge bases, why not just provide them with knowledge_admin? Furhtermore, what is the reasoning for users with knowledge contributor should be able to create knowledge bases?

[anvitha ash]

Knowledge_admin is more powerful role where users can manage whole knowledge management module. So we just wanted problem_cordinator role  user to give only to create the knowledge base but not control whole knowledge management 

Please suggest me 

[adityahubli]

Hello @anvitha ash ,

You can create a new ACL on the kb_knowledge_base table with Read and Create operations and assign the required role to it. I have tested this approach in a demo instance, and it is working as expected.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant