Knowledge Management add in for Microsoft word

sreekeerthi
Tera Contributor

‎07-25-2025 05:24 AM

Hi,

 

We have implemented ServiceNow Knowledge Management Add in for Microsoft word and we observed that there are few challenges in the formatting of articles. Can we automate the articles to unlink from MS Word immediately after publishing it to ServiceNow without letting the authors do it manually through related links or Can we remove the "Publish" while submitting the article from word. This helps the authors do some changes in ServiceNow after submitting it from Word.

 

Can we someone help if there is any feasibility for any of the above requests.

 

Thank you in advance!

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Abbas_5
Tera Sage
Tera Sage

‎07-25-2025 08:42 PM

Hello @sreekeerthi,

 

Please refer to the link below:
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...

 

If it is helpful, please hit the thumbs-up button and accept the correct solution. By referring to this solution in the future, it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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