knowledge management

[pramn]

Hi Team , 

Can you Please help me with below requirement ,how do i  implement this ?

We need to utilize Knowledge management capability of SNOW, so that we can create SOP's, Runbooks and store/link them in SNOW itself for the NOC team. Please help us configuring this knowledge base in ServiceNow.

[Dr Atul G- LNG · Accepted solution]

Hi @pramn 

It's not SNOW, its SN or ServiceNow.

https://youtu.be/0X91EUYRx4U

https://youtu.be/JCMNRfh7_g0

These video will helpful.