knowledge management

pramn · ‎07-29-2024

Hi Team ,

Can you Please help me with below requirement ,how do i implement this ?

We need to utilize Knowledge management capability of SNOW, so that we can create SOP's, Runbooks and store/link them in SNOW itself for the NOC team. Please help us configuring this knowledge base in ServiceNow.

Dr Atul G- LNG · ‎07-29-2024

Hi @pramn

It's not SNOW, its SN or ServiceNow.

https://youtu.be/0X91EUYRx4U

https://youtu.be/JCMNRfh7_g0

These video will helpful.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎07-29-2024

Hi @pramn

It's not SNOW, its SN or ServiceNow.

https://youtu.be/0X91EUYRx4U

https://youtu.be/JCMNRfh7_g0

These video will helpful.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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