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07-07-2023 08:55 AM
Hello,
Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation.
What table records the clicking of this button?
I checked [kb_use] and [kb_feedback] but could not find the variable.
Solved! Go to Solution.
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05-21-2024 05:45 AM
Hi Jason,
Incase you were still looking for the table, it is stored under 'sys_search_signal_result_event_action'
Regards,
Arvind
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04-22-2024 12:33 AM
Hi Jason,
Were you able to find the metrics for it?
Thanks & Regards,
Arvind
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04-22-2024 05:56 AM
Sorry Arvind, afraid not. I checked various tables for knowledge but did not find anything for it. I gave up.
I suspect that it is being captured within a table belonging to EC portal instead.
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05-21-2024 05:45 AM
Hi Jason,
Incase you were still looking for the table, it is stored under 'sys_search_signal_result_event_action'
Regards,
Arvind
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05-21-2024 10:34 AM
Thanks Arvind! I checked and I do not have access to this table. But reading ServiceNow documentation, this table looks correct. Appreciate you taking the time to share.
