Knowledge "Solves my issue" button metric?

[Jason Simoes]

Hello,

Starting with Tokyo and now with Utah, we noticed that in the Service Portal there is a "Solves my issue" button above a knowledge article that displays to the end user within the dynamic search results during Incident creation. 

What table records the clicking of this button?

I checked  [kb_use] and [kb_feedback] but could not find the variable.

[Arvind1]

Hi Jason,

Were you able to find the metrics for it?

Thanks & Regards,

Arvind

[Jason Simoes]

Sorry Arvind, afraid not. I checked various tables for knowledge but did not find anything for it. I gave up. 

I suspect that it is being captured within a table belonging to EC portal instead. 

[Arvind1 · Accepted solution]

Hi Jason,

Incase you were still looking for the table, it is stored under 'sys_search_signal_result_event_action'

Regards,

Arvind

[Jason Simoes]

Thanks Arvind! I checked and I do not have access to this table. But reading ServiceNow documentation, this table looks correct. Appreciate you taking the time to share.