How to make visible New Incident tab in SOW for only users from IT department?

[asrsharma07]

Hi all, 

How can we make the 'New Incident' option visible only to users from the IT department? Is it possible to do so? Please refer to the screenshot below for better understanding.

Thanks

[Kieran Anson]

Hi,

The "plus" button configuration is managed in the chrome_tab UX page property

1. Navigate to sys_ux_page_property
2. Filter by name = 'chrome_tab'
3. Select the record relating to your workspace
4. Modify the condition to include the following

"condition": {
        "roles" : ["admin"], //array of allowed roles
        "tableDescription": {
          "table": "incident",
          "canCreate": true
        }
      }

[asrsharma07]

This is I understood, but where to add the condition for logged in user should be from Department IT?

[Kieran Anson · Accepted solution]

Departmental or group based filtering isn't available functionality. You'll need to use a role for this

[asrsharma07]

Thanks Kieran Anson