Knowledge which are different language are coming up on service portal

[Nagasri]

when search for the word "sop"  in english languages, kb articles in other languages are coming up where meta data contain "sop". Could you please help on this.

[Sohail Khilji]

Hi @Nagasri ,

Meta data can accept only comma seprated strings and we cannot set critera on meta data. Rather you can fine tune your search critera to return results based on users langauge.

- To enable the search to show results in other languages, the instance should be configured with the required language settings.
- The language settings can be changed from the System Localization page in the instance.
- Once the language settings are modified, the catalog item search should show results in the specified language.

I hope this helps...

[Nagasri]

The issue is other language Knowledge articles are also coming up for English language which should not come. Please help me about how to restrict other language kb articles when one language is selected

[Sohail Khilji]

Is it happenig for only this world ?

Did you refer to the KB > KB0691422

[Nagasri]

Thanks for the kb article but that condition was already added in our instance. Still the issue is there.