Knowledge

[avinash1289]

Hi Team,

How to add a field to compair old article and new article in KB knowledge.

comparision between the pervious version to current version article

Thank you

[Dr Atul G- LNG]

Hi @avinash1289 

https://www.servicenow.com/docs/r/washingtondc/servicenow-platform/knowledge-management/compare-two-...

Procedure

1. Navigate to a Knowledge > Articles > All.
2. Click a knowledge article with multiple versions.
3. In the Article Versions related list, select the check boxes for the two versions of the article to compare.

   Article Versions

4. In the Actions on selected rows list, select Compare from the list.
   The Compare versions page opens and lists the fields (including Article body) for the selected article versions in a side-by-side format. Differences between the two article versions are highlighted.

   Compare versions page

   

5. Click Done to return to the Knowledge form.

[yashkamde]

Hello @avinash1289 ,

You can refer to the below article :
https://michmed.service-now.com/kb?id=kb_article_view&sysparm_article=KB0015316 

If my response helped mark as helpful and accept the solution.