LDAP - AD Issue

[Akshay42]

Requirement
The Asset page in the ServiceNow portal should display assets based on the AD reporting hierarchy.
Example: If the logged-in user is Preetha, the asset page should show assets assigned to all users who directly report to Preetha in Active Directory — not just her own assets.

Problem
The current LDAP integration between Active Directory and ServiceNow is not syncing all required fields — specifically the manager field — which means the reporting hierarchy is not reflecting correctly in the sys_user table.
This is blocking the asset page from identifying who reports to Preetha, and therefore the correct assets cannot be displayed.

[Tanushree Maiti]

Hi @Akshay42 

1.  Confirm the manager field is actually populated in your AD directory for those users.

2. In your LDAP transform map, mapping for the manager has been properly set 

3. You may need to create an onBefore transform script that explicitly allows for updating and clearing nil/blank values if a manager has been removed in AD. Refer: https://www.servicenow.com/community/developer-forum/ldap-sync-issues/m-p/2097346

Refer: 

LDAP integration - user import - manager field is empty for few users

https://www.servicenow.com/community/itom-forum/how-to-populate-manager-field-from-ad-we-have-tried-...

https://www.servicenow.com/community/itsm-forum/ldap-manager-field/m-p/640080