Ldap import not bringing in user

[carlosrlara]

We are on Geneva Patch 1 Hotfix 5 .

We have an account that is not being pulled into thru ldap import. The ldap import is set to the use the samaccountname as the query field. I can browse the OU and find the account in question but can not bring in the account.   Any help in troubleshooting is appreciated.

I have tested connection and do connect and the query is updating users and creating new users but not pulling in all users.

[Brian Dailey1]

Hi Carlos,

Does the account have a first and last name associated with it?   If not try adding one.   When working on our LDAP import, I stumbled across the fact that some of our generic accounts were not being pulled in by the LDAP import.   I found the cause was that in Active Directory they had either a blank first_name (givenName) or blank last_name (sn) field... I can't remember which it was.   I included a name for the account on AD, and *pop* the accounts started rolling in.

What I found was that if the AD account was missing the name value, the Data Source wouldn't even pull the record from AD and create a record within the Import Set for it, let alone run the transform and create a user.

So, check the first/last names, that's my suggestion.

Thanks,

-Brian

[carlosrlara]

We deleted and recreated the account and the ldap import job created the account. We suspect something on the AD side.

Thanks for the help.

[Brian Dailey1]

Sure.   No problem.