Hello all, we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don...
In ServiceNow I want report like following, the sum of number of Incidents, SC Tasks, and Change Requests assigned per Assignment Group (only ITIL group we want in report)if 0 record is also there then show that in reports. something like following: ...
Hi All,I have two ServiceNow demo instances – Demo2 and Demo5.In Demo2, I have around 1,00,000 records in the Incident table.I exported all the incident records successfully.But while importing them into Demo5, only 10,000 records are getting importe...
Hi all, I've noticed that when I open the OOB service catalog on my instance, the browser tab reads as "Catalog | ServiceNow" in most situations. The exception is when I access it through Service Catalog -> Catalogs, when the tab reads as catalog_Ser...
I am working on a workflow script to take a Multi-Row Variable Set from a catalog item. Create an array to get the data so that I can transfer the display name of the field POAM to a CHG. Everything is working great for creating the CHG from the ca...
Hello, In ServiceNow Automation Framework, I created one script in which we create a CIM record and when it is moved to Assess state the approval will triggered under the Approvers Related List. And we need to approve that by navigating to sysapprova...
Hello,I am facing an error when using Trend by = Minute in a ServiceNow report.Even though I select “Minute” in the report configuration, I still receive the following error: Error Invalid configuration. Required field: trendMinuteInterval. Contact...
Hello, Impersonating an user I'm prompted with this widgets and I need to change them because they are incorrect, I can not edit them because they are only for a group that Im not part of. and as an admin i cant see it directly- I searched for repor...
Hello Team, We are doing Regression testing after the Yokohama upgrade. The team identified the issue related to the Retire workflow in the Knowledge Article. if we're going to retire the 'Published' article, its triggering the approvals but workflow...
I have created a custom approval email notification for a specific catalog item, and I want to disable the OOB approval email for that catalog item which is on sysapproval_approver.Below is the script that I tried but it blocked notification for all ...
Hello, I'm hoping someone can help. We are launching a new catalog item where, at the time the request is closed, the fulfiller notes certain data points. In this instance, they will fill out a multi-select field that notes what specific options were...
Hi team,I have added a attachment on request in service operations workspace, but it is not attaching to ritm and task.Where the configuration exists.Please help me
Hi everyone,I'm working on building a Database View that should return a single row per incident, including the INC number and its related campus data points. However, the results I'm getting are not accurate — instead of one consolidated row per inc...
Hi team,Can anyone help me how hide the record information in service operations workspace.
Hey All,Is there any way to call the playbook created in Workflow Studio through flow desginer.I don’t get any action in my PDI in the name of Run Playbook/Start Playbook in flow desginer as suggested in some forum.Need input on this.Thanks.