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Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...
with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports right?
In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...
Hi All, In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. I have checked the order field value of items, but widget is not...
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
I have to create Two parallel level approval through workflow i.e. both generated at same time - however RITM cannot get created until both groups have approved and if anyone rejects then RITM should be cancelled. Can anyone please help me out. Thank...
Hi All, I want one time clean up of the asset tags mapped to retired CIs . My approach is to use fix script . Could you please suggest what should be the correct approach and Script ? I tried through fix script but it made the system slow and did not...
Hi Everyone. After Zurich version I can see lot of change to dashboard. we don't want to migrate to next experience dashboard.here in banner we can see error and info message and we don't want that messages to be visible for end users and wanted to ...
The user is able to view the Knowledge Base (KB) article in the platform/native view. However, when performing a global search for the article by name, the result is displayed as a blank screen.
Hello all,I'm seeking your input on a scenario we're currently handling. Current FlowA third-party Talend application sends 5,000 records daily to a ServiceNow (SNOW) transform map.In the onBefore script, we perform validation:If any field is empty, ...
Hi everyone,I’m seeing a strange issue in Service Operations Workspace (SOW), only on the Incident record page.The “Overview” tab appears twice when viewing or editing any incident record.Here’s what I’ve verified so far:Other record types (Change, P...
I am unable to edit the default filter. See attached. On the incident form i went to Configure->List Control....and added "Edit default filter". Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...
I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?
My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...
Hello allI have a request to update an existing field on Incident form to a specific format as users are entering garbage data in the field now.. Entry should be restricted to alpha-numeric (for example: 123X) What's the easiest way to accomplishing ...