Hello Everyone, A client would like to make some customizations to the Major Incident Management workbench page but it appears that this is not possible, at least not in London? In this post (which is now 3 months old, so I realize things may have c...
Hi team , could you please help me to fix this ?When tickets are closed/resolved that were opened under his name, he is unable to see any tickets that were closed, and are therefore unable to see any notes within the actual SNOW requests from his sid...
Has anyone created an approval process for the records in: std_change_record_producer.list table? Is this a good idea? I found the documentation of: Propose Standard Change Template but my users are concerned about out of date proposals. Thank you.
Hi everyoneim using an OOO compose email ui action and it renders a client email template and generates the mail, so once i hit send email it is supposed to redirect me to the record but it stays in the same send email ui where email is generated and...
Create Event activity in the workflow context is not triggering email notifications. How can this be done?
when selecting rc category as messaging , rc sub category as storage then rc details should set to none available and rc category as network , rc sub category as software then rc detail field should set to none available without script
Hello Community, I apologize is this is something for my account rep. My question is I have a group of people at my company who want read only access to request. My question is do I have to have then ITIL licensed in able to pull this off?
Good evening.I have a Catalog Form "New Colleague", where we enter user details and emails are triggered.For new colleagues, condition should be that, created on today, start date should be 3 days ago in the past or start date should be 28 days in th...
Hi Is there a way of putting a temporary static message on the User Portal just above the Welcome to our Portal, (Name) That is NOT an Announcement ? We want to put a temporary message up but not at the top as it can get lost in the announcements
when company is pulse and assignment group l1 then service desk is not empty how to resolve
Hello Everyone, I have an Requirement in Agent Workspace. we would like for the interaction to be automatically closed when it gets attached to a TASK, INC or RITM. Thanks in advance. Rajesh B.
Hi,If state is resolved then send a notification and once enduser replyback to the same resolved notifiation then state should be auto closed.I have done with the resolved notification but when i reply to the same email it is not auto closed.I have t...
Incident form As you can see in the image, this is servicenow integration with zscaler using plugin i.e Zscaler digital experience.Now in this From and To date are showing UTC time zone by default.I have to change it to IST. Kindly help how can I cha...
Hi All, How we can bring userName on workspace view? Thanks & Regards,Gopi K.
Hi All, I have created one Date-Time field. I want to throw an error message to user, when user selects date on either saturday/sunday. User must select only working days(Mon-Fri) How to achieve it ?
