We have requirement to integrate ServiceNow with BMC Helix for ITSM module.1) When ever incident created in BMC Helix it should e-bond to ServiceNow. How we can integrate this?2) If the incident created at BMC Helix is in Spanish language so when it ...
Hello,I have a requirement where one catalog variable is there which is visible on catalog task. User should not be able to close the task without filling this variable.I have create ui policy which works fine if the user change the state from drop d...
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
Hello i want to translate the Ui action in service operation workspace but i can't found them on sys_message table. Thank you for your help
Hi Team, We have a record producer in OOB attachment. we have to allow only excel files. How to achieve this?
When exposing a request item in a service catalog on the service portal (Helsinki) it would be nice to be able to specify a placeholder tag on the HTML input field.You can add hints and help text to the Service Portal using the "Instructions" field o...
Hi AllI am looking in existing implementation, they used RITM > Custom taskThey didnt used the sc_task under RITM regarding security and sc_task is not extensible, so they extended task table. The problem is since variables belong to catalog they don...
How to restrict non-admin (ITIL) user from editing the default filter condition in breadcrumb section using ACL.
Hello Experts, I am trying to change the parent table of one table. I have gone through few posts on community and found the below methods which can change the parent of a table. But it is always returning 'false' for me. //var changer = new Packages...
Hi , I have requirement as per that I have created a custom field called "u_knowledge_base" in the kb_submission table which is in open submission module. here in the field I have to show only the knowledge bases which are active and the users who ca...
There is a requirement from client where we need to enable an Out of the box checkbox "Proactive" in Problem Management, this is to identify proactively logged problem tickets.I have not reviewed ITSM for a long time and not sure if that is a new fea...
ServiceNow's Yokohama release notes show Vendor Management Workspace components are being deprecated in the A release with "no replacement for this application" planned. What's going away:Vendor Management MobileVendor Management Workspace UI Compone...
Check conflicts on change form is running continously, it is stopping after long time. Please help us here.
Hi Everyone, can you please me create a report which shows all changes where schedule end date was extended, after change has moved to "implementation in progress" state.assignment group should contains "ITS"starting date 1/1/2025Thank you in advance...
Hi Everyone, I just want to ask if anyone has an idea how we can extract a report against change_request table where the planned start/end date has been changed? We just want to see the number of CRs that was extended. Thank you in advance. Regards,R...