Hello everyone, We have a multi-level approval process for Normal changes, ranging from Level 1 to Level 3. If a user belongs to both Group A and Group B, and they approve a change at Level 1, we want to prevent the same user from approving the chan...
Hi, I have a RITM process that creates subtasks to collect documents (basically, eight different Task subtables for various documents, some subset of which are needed each time through). Simple enough. But, then I need to make sure the attached doc...
I have a scenario where if i am sending a approval by custom action (using sysapprover_approval) table then the requsted item stage (sc_req_item.stage) is being shown as request approved why is this happening how can i prevent it from happening. ...
Hello, I am looking to create a separate tour for our "ITIL" users on our new Employee Service Center portal but also need to have a tour specifically designed for "non-ITIL" users who do not have a "role" on their profile (basically, the "Everyone" ...
HI team,I want to have a option to add user signature in catalog item .Is there any option ? or should I have integration with docusign to get signed document?My plan is to have some option on catalog item to get user sign and then use it as documen...
Hi,I am new to service now .I want to create a problem record automatically based on incidents.for example if there are 10 incidents of same type then i need to convert that incident to problem automatically is it possible ? if yes please reply to me...
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
Hello Community, I'm facing an issue where, at the time of RITM creation, the stage is immediately set to "Request Approved" from "Waiting for Approval". Additionally, the activity log shows that the update was made by the user who opened the reques...
Hi, is it normal that the state field in SOW for a problem is read only? When I click continue problem it takes me to native UI?
How to create new Personal Servicenow Developer Instance(PDI) step by step?
Hello Everyone, I have one requirement,In catalog item having the Requested for field and it is a list collector type abd reference table is sys_user table.But suppose at the time selecting 100+ user it will take time ,so in place of this cl...
Urgent!! Hi , I want to update the knowledge article category and other fields of published articles. Challenge is that there are 700+ articles and values to be updated are also different. I was trying to achieve this with the transform map adding tr...
Hi, I am at a loss on what to do. I am working on a flow where after approvals, a catalog task will be created. This catalog task is for the fulfillment group (I am assuming) and it will contain variables that the group should edit. These variable...
Hi All, our client wants a report where they should view all the incidents and sctasks along with their variables. we have a record producer to create incident, that form has 70 fields. sctask has their own vairables. we are thinking to create a cust...
Hi,we have installed pagerDuty plugin in our dev instance to explore. But I’m unable to see configuration and properties module under pagerduty. I have repaired it, reinstalled still its not visible. I have already completed prerequisite for that.Any...
