LDAP Integration to Active Directory

[bharu]

Hi,

I have integrated ServiceNow to AD through a MID server. My connection is successful. Now I am unable to import Users from AD (may be search directory I gave was wrong). For test sake I created a User in Service Now manually with UserId as same which is in AD. Also in User form I have given "Source" field value as "ldap" and "LDAP Server" field value as "my_server_name". I tried to login into ServiceNow with manually entered User credentials, but unable to login. Is importing and creating manually both same? It seems authenticating user credentials cannot happen through MID server. Should I definitely install SAML plugin for authenticating? Can anyone suggest a different way for authenticating?

Note: I am doing all these on my personal instance. SAML is not available for personal Instances. I created "Simple AD" in AWS (Amazon web services).

Thanks

K.Bhargava

[JJ1]

SAML is used when implementing SSO. You can have LDAP user import & authorization without that. Did you check if the LDAP properties are checked to enable authentication.

Use LDAP for password authentication

glide.ldap.authentication

[bharu]

Yeah "Use LDAP for password authentication" in LDAP properties is checked.

[Slava Savitsky]

According to product documentation, LDAP authentication over MID Server is not supported.