AI - ITSM
Which moduale is related and available on demand for AI - ITSM ?
Forum Posts
Resolved! Can't extend user table
In my developer instance I can't extend the sys_user table. The checkbox is greyed out. Am I doing something wrong?
Page is not redirected to service now instance.
Hello Community! My requirement is. I need to develop SSO integration with microsoft entra id by using openID connect identity provider.For that I have created below openID connect identity provider Initially page is redirected to enter id and pas...
ITSM Group Hub
We'd have a need to create a group hub. The one group (10 people) doing triage for many groups - all tickets appear in "my groups work" - but preferably without needing to add the triage members to every single group. This triage group would only se...
Resolved! Agent Workspace - Get Edit/Add option on Approvers Related List
Hi There, We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the ...
Unable to access the fields from table using remote instance spoke
Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...
Change Management calculation of impact to individual services
When my company logs changes, the impacted services (application services, business offerings, business services) are returned as desired into the Impacted Services tab on the change management form. We have a business requirement to for servicenow t...
CI Relations formatter on the form
Hi All, I'm trying to add the CI Relations section to the form. When checking how it is implemented in other tables, it shows the message: "The CI Relations formatter only supported in UI16 and earlier." This is the required section: Is this the sam...
All Workflows Not Working – Stuck in Loading State
Hello Community, I am facing an issue where all workflows in my ServiceNow instance are not working. Whenever I try to trigger a workflow, it keeps loading indefinitely and does not proceed further. What could be causing all workflows to be stuck in ...
How to fetch replied containt from email (Inbound email action)
Hello All,Our requirement is to update the replied content from an email into the worknotes section of a ticket. I created an inbound action for email replies, designing the script based on my email format (worked properly). However, when other users...
Populating a list field dynamically based on the value combination of 2 fields in a list.
Trying to populate a list field dynamically based on the combination of 2 fields. On the form level it is working but not working with list. For any combination it is showing the entire item in the drop down instead of filtering it out.
How to track deflection metrics for portal related search
Hi, Can anyone please suggest how to track deflection metrics for searches on portal. Do we have any such OOB feature. Thank you in advance! Regards,Sree Keerthi Kasula
Link from asmt_category_result to task
Hello,I'm working on a report using the asmt_metric_result table.My goal is to display the results of surveys following the processing of my group's RITMs.The assignment groups field was only present in the tasks associated with the RITMs. I would li...
In a standard change template, I have to give the value of Risk as low. But in choose field values it was not available.
Hi Experts, I have created a standard change template. But I can't mark the Risk value as low. The Risk field is not available in the drop down value. Can anyone please suggest a solution on how to enable it and get it done by scripts? Please refer t...
