var countofrec = Class.create();countofrec.prototype = { initialize: function() { }, reco: function (xyz,desc) { var gr = new GlideRecord("xyz"); gs.addInfoMessage("Inside Script Include"); gr.addQuery('short_description...
Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...
Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...
We are considering importing an Excel file into the group member (sys_user_grmember) table.This involves not only adding data but also potentially deleting data from the group members table.We are exploring adding a deletion flag to the Excel file an...
Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment. ...
Hi , How to auto populate CI field in incident with respect to problem it is attached in ServiceNow ? If I am changing CI field value in problem record then the value of CI field on associated incident also get updated . How to achieve it ? Thank you
In the ServiceNow catalog item, there is a variable:1. What's the name of the new data centre? (what_s_the_name_of_the_new_data_centre) – which is of type String.I need to compare the value entered in this variable against the Name field in the Build...
Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...
while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...
A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...
Hi, I've below 2 requirements - 1. When a RITM is moved by an 'agent' from 'Open' to 'Work In Progress', "Additional Comments" (instead of Work Notes) must be mandatory.2. When a RITM is moved by an 'Assignment Group member (non-assignee)' from 'Open...
Hey Community ,I have a requirement to control the Visibility of a UI Action.UI action : Revert to New.Table : change_request requirement : I need to hide the UI action "revert to new" on the table "change_request" when in the related list approvers ...
My requirements is to import an excel file and show its contents. These are the following data in the excel file: Image, Name, Short Description, Avail Start, an Avail End. The textual part works but I cannot seem to import the image. Is there any sc...
Could anyone please help me how to configure integration from Jira to servicenow with the help of jira spoke where I want to create stories in servicenow from Jira. This is a unidirectional integration where jira act as a source and servicenow act as...
Hello Everyone, I have one requirement, The catalog item having the App value -reference type(reference table gm-app table) Choice1 Variable -reference type(reference table -gm_add_il_table) Choice2 Variable -reference type(reference t...
