Modifying out of the box field type and some HTML

[szollo]

Hello,

First of all, let me say that I'm new to ServiceNow, so apologies in advance for the newbie questions.

We are on Fuji version. I'm planning to change out of the box fields' type in Change application's form from String to HTML.

Generally speaking, is it a bad idea to change it or will not cause any harm at all(i.e: when upgrading ServiceNow, etc.)?

What's the best practise?

Also, as mentioned above I'm planning to use HTML type in Change:

- creating templates that uses, fills the HTML fields

- configuring out email notifications that contains HTML fields

What's your experience? Have you run into any issues in the scenarios above? Is there anything I should be aware of?

Any feedback is appreciated!

Thank you,

szollo

[syedfarhan]

Hi Gergely,

First welcome to service-now world.

Few best practice:

1)Don't change the types or any field name in OOB.

(Create custom field and add the type according to your needs)

2)Don't make any changes in system table(OOB). If you want try to create new table and fulfill your exact requirement.

3)If you want to use templates . There is OOB functionality of template module you can create and customize according to your needs.

4)Same for email notifications. You can use events to trigger email. Write the script when to trigger email.

(Always try to use OOB functionality in all cases if anything additional needed then you can custom and if you use OOB there won't be much performance issue)

Hope it may be useful for you

Thanks

[szollo]

Hi Syed,

Sorry for taking so long to get back to you. Your response is greatly appreciated!

We'll take your points into consideration when we're planning to make any change in the system. Regarding the HTML field type: have you experienced any issues with them? Either as part of a template being applied or generally any issues with that field type?

Ideally we would have many templates that would apply HTML content to the HTML fields(Table, bullet points, formatting), but if this functionality is not that stable/reliable, then we might need to reconsider the use of them.

Do you have any bad/good experience about using HTML fields?

It might be that I'm just worrying too much...

Thanks,

Gergo

[syedfarhan]

Hi Gergely,

Thanks Gergely. i'm sorry to be   frank I did not worked much in HTML. According to my knowledge in HTML field type I did not faced any issue since it was very simple template   , I have not worked in any   complex HTML templates.   I was keen   in development work rather than in designing.

I hope some of our community member will answer for your question shortly.

Thanks  

[szollo]

Thanks Syed for your input, definitely valuable!

I'm curious about other community members' opinion about HTML field type and templates. Do you have any experience with these?

Thank you,

Gergo