License on Extended table

[Sanjeev Kumar1]

Hi All,

If we extend task table and creating some application.

Please let me know if end user access extended table and insert or update some data in extended table

it is required ITIL role or not.

also let me know for this application we need itil license or not.

Thanks,

Sanjeev Kumar

[BenPhillipsSNC]

Hi Sanjeev

If you extend the task table, the new table will inherit the ACL's of the task table, including whatever roles are in those ACL's. However, you can also add new ACL's to your new table that make it more open.

Creating a Custom Table - ServiceNow Wiki

I am not sure about the license question.

Thanks

[Uncle Rob]

Sanjeev,

Community is a really risky place to be asking questions about licensing.   With all the model changes and client tailored contracts out there you can get dozens of separate answers that are correct, but only for that specific client.

"By the book" you don't need the ITIL role, but you will need some sort of role.   Usually you'll decide which users are the "fulfillers" of the task and give them a role specific to your new task extension.   Again, this is highly dependent on your company's exact contract, but at the very least you'll be imposing a CreateNow license.   That might be a cheaper choice as well, if your fulfillers for Custom Task don't utilize the other ITIL modules specifically.

The very best source of information is to discuss with your account rep.

RDF