Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
Added glide_encrypted_whitelist=True in dictionary-sys_user table. But still am not able to call sys_user table in Encrypted Field Configurations section. My requirement is I created three security questions with answers in sys_user table. Answer fi...
Hello ServiceNow Community, I am trying to see if this use case is possible for a implementation I'm working on: If User A has a pending approval and they would like to approve, would it be possible to have them select who the next approver will be?...
Hi Community,How can we determine whether the SLA schedule is 24/5 or 9/5 when the incident field is set to 'Schedule' and the schedule source field is set to 'Service Offering Schedule'? Please review the image below and provide your advice Thanks,s...
Hi Team,Currently, when I click on a catalog item in the Employee Center, it opens within the same portal page. I would like to configure it so that when a user clicks on a catalog item, it opens in a different portal and in a new browser window or t...
Hi Team,I am preparing for the interview for the ITSM developer role. I have 3 year of experience & CSA certified.I need technical scenario-based and theoretical questions for admin & ITSM activities that could be asked. Thank You.
I created a test plan and test board following all the steps as instructed in Test Management 2.0 (test plan/test cycle/test suite), added and ran the tests, but the test board doesn't show the results of the tests that were executed. Has anyone else...
In CSM workspace when we click to create an email, we're noticing that the email auto-saves a draft every single time before we ever click send on it (from a Case). The email sends fine but there's an additional draft saved against the Case as well a...
Hi Team,We have survey created on sc_request table, which triggers when request is completed .Currently it only displays questions we have created in the survey. How can we include details of the request i.e. RITM number, catalog item name, descripti...
What are the common roles and responsibilities of CMDB administrator and developer?
HI Team , I need to write the script in the flow designer could you please help me :If the ‘Requested by’ user is one of the owners name , then approval should not trigger; otherwise, it should trigger. How can this be implemented in Flow Designer i...
hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...
Hello All, We have business duration field, is the time an incident remains open within defined business hours, excluding weekends and holidays. It helps measure the time spent on an issue while considering the working schedule of the resolver. Since...
A Record Producer contains approximately 30 variables. A Service Portal widget must be added to the Record Producer form that displays a clickable link or button. When the user selects this link/button, a modal window should open.The modal will displ...
