We're currently assessing a shift from a sequential to parallel approval model whereby change approval requests would be directed to multiple groups, in parallel, as opposed to our existing sequential (x layers) implementation. I'm conscious that thi...
Hi.We want to know how to customize Order Confirmation dialog in Service Catalog.The requirement is:1. Can the requesting user be made uneditable and can be made read-only?2. Can the delivery information (optional) be hidden?3. Can special instructio...
Hello, Use case - we created a custom Problem task type called Continuous Improvement, and in order to make it consistent with General and RCA ones, we had to configure a new action assignment to make 'Complete' button appear on those tasks in SOW. E...
Good eveningWe have a requirement to create a Dashboard, but before that, we need to pull data from Nexthink to ServiceNow.We have got a documentation link to implement this. Will you please check what is the estimated time to implement this? Dashboa...
Hello, I wanted to commit an update set that has about 200 customer updates, but it's been displaying committing since last Friday. Please I need help to resolve this because I haven't experienced it before. What could cause this problem and how do I...
Hi Team,please suggest on below requirement Reminder mail to be triggered to Approver for change request once in a day after next day onwards.
Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...
Hi,The overview carrousel is not diplaying in the workspace, and is showing the following:For admin users is showing correctly.Thank you and best regards.
Hi everyone, I need some help with a notification issue.I have a group of users with the “partner” role, and I want them to receive only three specific notifications — the ones whose names contain “Partner” (name in notification table )— and no other...
Hi All,I created the below attached catalog and category . But can't see the category on catalog home page to add .And also I have added a catalog item to that catalog and category ,Visible elsewhere is true for the catalog item .please suggest me if...
Hello,I've been trying to create a BR that creates a new request and linked requested item - I've been doing this with Gliderecord() and Insert(). Thing is, the designated workflow won't start nor even link to the RITM. I've tried adding: var wf = ne...
Please provide steps on how to create dashboard for scheduled weekly report for problem management
I was trying to create a report in servicenow linke below 20/10 refers to week : 20th Oct 00:00:00 - 26th Oct 23:59:59 1. No of incidents created in that week (79)2. No if incidents are resolved in that week, irrespective of whenever they are create...
Hi Everyone,We Ideally receive email notification for ServiceNow outage and Maintainance, Patch update e.t.c.However a sudden unplanned issue can emerge at any point of time for an example1) ServiceCatalog flow stops triggering due to this task are n...
Hi all, We have a security group, and they want to ensure that if any other users view the security group's tickets, they should not be able to see the attachments and work notes on the form. Can we use a Display Business Rule to achieve this requir...
