Hi, I have requirement like whenever request raise from catalog form which assigned to group called "ABC" and sc task state is one of open,WIP,onhold these are conditions then when requested for country is from India then sc task should assigned to A...
Hi, I am needing to setup a ServiceNow instance to be able to connect to an Azure ServiceBus and subscribe to a topic. Once subscribed, I am needing it to be able to listen for the response after subscribing to the ServiceBus and then processing the ...
Hi, how can I do report that will show devices that have been moved to retired in the last 12 months?
Hi Team, We are currently working on the implementation of the MIM module. An additional requirement from the customer is to send notifications via Microsoft Teams for major incident creation and updates.We understand that this functionality can be a...
Dear All,I need the following information as required.: ServiceNow Instance URL(e.g., https://.service-now.com)ODBC Driver DetailsDriver name and versionAuthentication MethodUsername and passwordConnection ParametersJDBC/ODBC DSN namePort numberAny a...
Hi Community Members, Kindly, bridge the gap of what I have missed to understand in translation management. I am trying to translate knowledge articles via translation task /Machine translate and in order to achieve this I have installed below plugi...
Hi All,Currently, the Saviynt integration has been implemented using a workflow because they informed us that they would only provide an authentication token. However, we are planning to develop the integration using Flow Designer and REST messages.I...
Hi Team,Some variables are getting hidden after submitting the request. I am not sure why ?Can you please help me out. It is urgent. Thanks in advance. Regards,Abhisek Chattaraj.
In a catalog item there is a single row variable set which has couple of variables. Inside the variable set there is an ui policy which is setting 2 variables form the variable set mandatory and visible based on the condition zone is A and have an ac...
Hello All,I want to Resolve all the incidents which are on hold awaiting customer incidents after 15 working days.I have created one flow with trigger as schedules and next i have used look up records where incident state is on hold and hold reason i...
Hello Team,I am encountering the following error while creating a data source in the Global scope:“Access to API 'setValue(sys_data_source.data_loader)' from scope 'sn_gcp_integ' has been refused due to the API's cross-scope access policy.”However, t...
Hi team,I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue.However, when I perform a global search on the Service Portal and try to open the same O...
How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article Steps to reproduce. 1. Navigate to https://dev*****.service-now.com/kb 2. Open any of the article 3. Click on Helpful as "NO". Popup appear 4. How to make "Det...
Hi Team, We created report on metric result table but while exporting data trigger id field values are not coming through report and this issue is happening for ITIL user. As admin export the data from same report, trigger id field values are showing...
Hi There! I'm new to servicenow and trying to learn. I would like to create a "Previous Assigned Groups" field in Incident View so that it can have a one look clear cut of all the assigned groups which was assigned before in the Incident View. This ...
