Hello,
I have an SLA defined:
When the Service commitment attribute is unchecked, set to false, then start conditions works.
When I set it to true, suddenly it stops working.
In the service offering that is selected on an incident I have it set up as a service commitment:
So basically everything is configured:
SLA is marked as a commitment,
Service offering got commitment defined,
SLA is attached to a service commitment.
...But the SLA is not starting now.
Also task SLAs are not attached in service_sla_result SLA Results table. Doesn't matter if the Service Commitment checkbox is true or false on contract SLA definition.
Please help, or explain; can't stand it anymore 🙄
