List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

[StephanKruger]

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to remove this and to force all list to update in real time. 

[RaghavSh]

@StephanKruger Thanks.

As per the docs, you can enable live list from UI builder SOW list record.

you can try this , but I am not sure that can be done without creating page variant.

Also what is your requirement, do you want live updates?
As per the current issue, live update seems to be enabled which you disabled through the property.

Your pause issue  occured maybe because lot of records were getting updated from backend at the same time.

Do you have any integration or some script running to update multiple records at the same time?

[Bhuvan]

@StephanKruger 

To configure live updates for lists, you must enable the glide.lists.live_list_enabled system property. Refer below documentation for more details,

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/configurable-w...

Refer below thread for more information,

https://www.servicenow.com/community/developer-forum/service-operation-workspace-auto-refresh/td-p/2...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[StephanKruger]

Hi @Bhuvan  , thank you for the feedback. I reviewed the knowledge article on "Configure live updates on list views" and as per the procedure steps, I accessed the sys_ux_list table, but I cannot find the "Extensible List Feature Flags tab" on the records. 

Is there another way to access the "list feature flags" to set the Live Updates to automatic? 

[Bhuvan · Accepted solution]

@StephanKruger 

Did you check system properties 'glide.lists.live_list_enabled' is set to true

Please see below documentation for the steps to enable live updates for list pages

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/configurable-w...

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@StephanKruger 

Did you get a chance to review this as I believe the information provided should answer your question

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan