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List views in SOW indicated that Live Updates are Paused post Yokohama upgrade

StephanKruger
Giga Contributor

After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to remove this and to force all list to update in real time. 

1 ACCEPTED SOLUTION

@StephanKruger 

 

Did you check system properties 'glide.lists.live_list_enabled' is set to true

 

Please see below documentation for the steps to enable live updates for list pages

 

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/configurable-w...

 

Bhuvan_0-1758118499024.png

Bhuvan_1-1758118539383.png

If this helped to answer your query, please mark it helpful & accept the solution. 

 

Thanks,

Bhuvan

View solution in original post

12 REPLIES 12

ayushraj7012933
Tera Expert

Solution:
To restore live updates:

  1. Open the list view in Service Operations Workspace.
  2. Apply filters to reduce the number of displayed records. For example:
    • State != Closed
    • Updated on Today
    • Assignment Group = [Your Team]
  3. Save the filtered view.
  4. Once the record count is below the threshold, live updates resume automatically.

RaghavSh
Kilo Patron

Disable the system property:

glide.lists.live_list_enabled


Raghav
MVP 2023
LinkedIn

@StephanKruger You may have to clear your cache after chaging the proiperty to see the changes.


Raghav
MVP 2023
LinkedIn

Hi @RaghavSh , thank you for the feedback. I updated the property as suggested and clear the instance cache, which resolve the error and remove the message from the SOW list view.