Location based Incident Routing- how assignment rule works?

[sowmyab]

Hi,

Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment

i created Assignment Rule in incident form- when ever user or caller -location is   " India" or "US" - particular group need to set for that incident.

But this is not working , if any one knows please let me know how to set group based on the caller location?

Thanks,

[sowmyab]

Tried, Not working this condition also

[shloke04]

Hi,

Can you post the screen shot of the User profile with which you are testing and also the Incident form on which you are testing this functionality.

Regards,

Shloke

[sowmyab]

THIS IS iNCIDENT FORM

USER PROFILE

[shloke04]

Hi Sowmya,

Can you try the filter condition directly as "Location is India" instead of dot walking with the user field location, since you have the location field on your Incident form itself as highlighted in Red below:

Let me know if still you are facing the issue.

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[sowmyab]

I tired all the ways, still its not working. thank you.