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Resolved! Consume incident API from private client network

Hi community.We are working with a client who has a servicedesk within their own infrastructure, with no internet access. They want to consume the REST API to create and modify incidents from their servicedesk to ServiceNow. We recommended using a VP...

dferreyra by Tera Contributor
  • 1204 Views
  • 4 replies
  • 0 helpfuls

Due date on incident should be red colour on workspace

Hello!i am trying to make the date in due date column in red colour for my custom workspace i have tried in sys_ui_style by adding colour after doing that i can see the changes in classic but in workspace it is not reflecting can any one assist me ho...

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jai281997 by Tera Contributor
  • 357 Views
  • 1 replies
  • 0 helpfuls

Resolved! copy change request

Hi Team,I want to know that is there any way to find a original change request from the copy change request.Once we copy a normal change req from a closed change req and if we dont know the original change then how to find the original change associa...

ajay shrivas by Tera Contributor
  • 1020 Views
  • 2 replies
  • 0 helpfuls

Deleted backout update set from production instance.

Deleted backout update set from production instance. And commited the new update set to the production. So, now 3 version are there, one is where source is detected, second one is default and third is current update set. Is there any issue with the d...

Resolved! HRSD plugins

Hi,I am learning on the HRSD module.I have installed com.sn_hr_core, com.sn_hr_lifecycle_events, sn_hr_casecard, sn_hr_agent_ws in my PDI.I got OOB record under HR cases.1.Table sn_hr_core_case_list.2.When i open any OOB recoord from sn_hr_core_case_...

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mania by Tera Contributor
  • 1317 Views
  • 4 replies
  • 4 helpfuls

how to set reference to another entity in a Robust Transformer

Hi All, I am inserting the a record in two separate table using robust transform map, but facing one issue of Reference field. eg:- Table A has a reference field which is refer to table B. I want to set the sysId of record created in table B to the r...

ashrafi by Tera Contributor
  • 2480 Views
  • 9 replies
  • 5 helpfuls

HTML Field - Copy/Paste Table Column

When copy and pasting contents from a table inside a HTML field, the column pastes as a single string rather than on new lines as intended.Any suggestions for how to sort this out? 

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TJ29 by Tera Contributor
  • 724 Views
  • 3 replies
  • 0 helpfuls

Show SC_Task attachments on Service Portal view

Hello, I have a requirement to have attachments on the RITM be viewable on the SCTASK and vice versa.  I followed the advice of Jim Coyne's blog  which worked perfectly.  However, now I have a need to have attachments that are on the SCTASK be viewab...

How to close a Sidebar Discussion

Hey, i searched a lot but cant find a answer for my question. How and when is a discussion closed? When the record is closed? when all participants left the discusiion?When we tried it on our PDis we never could close a discussion while doing one of ...

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schuettep by Tera Contributor
  • 899 Views
  • 6 replies
  • 1 helpfuls

After Xanadu upgrade the business rule is not working

Hello,The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.After upgrade IDTs lost  the CI name, the assignment group and the due date. T...

Large numbers

In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.We have encountered a frustrating problem: Each email has a unique nu...

PBME by Tera Contributor
  • 344 Views
  • 1 replies
  • 0 helpfuls

Device removal from intune

Hi all, I need to get the device ID from intune and delete it using the flow action in servicenow. But I'm not sure about those steps. Intune spoke has been configured already. It'll be really helpful if somemone guides me. Add Products

Abishek1998 by Tera Contributor
  • 444 Views
  • 1 replies
  • 0 helpfuls