Resolved! How do I change the Virtual Agent icon
Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?
Forum Posts
Parallel approvals in flow designer - proposed solution
My requirement was to create parallel approvals on the basis of a list collector catalog variable. In other words, add a user to multiple groups and ask for approval from each of the group managers separately.Unfortunately parallel approvals are not ...
Resolved! How do I configure the position of the tooltip box?
Hi All, How do I configure the position of the tooltip box that opens when mouse cursor hovering over the information icon or variable label? As you can see from the gif when mousing over the information icon the tooltip box covers the icon making it...
How to add options to attachment tab in servicenow workspace
How to add one more option to the attachment in servicenow workspace. Option is e signature Options will be Download, Delete, Rename, esignatureCan anyone you suggest your inputs on this. Thanks
dynamically send scheduled report with attachment to the requested by column from the report result?
Hi All,I have created a report on change_request table and added Requested by as columnI have created a scheduled report and provide one DL to send an emailmentioned attachment type as PDFCurrently scheduled report is running and sending the PDF atta...
ATF Test Step Help: Creating Problem Task from Problem Record
I’m working on an ATF scenario where I need to validate the flow of creating a Problem Task from a Problem record. Here's the behavior I'm trying to automate:From a Problem record, I click "New" under the Problem Tasks related list.This opens a page ...
Resolved! Work notes
In the contract table we want to be able to add notes onto a contract so I have created a work notes field as a journal input and added that and activities (filtered) onto the form however when I post a work note it does not appear on the activity st...
Resolved! Why is CMDB Workspace Dashboard showing empty widget data?
Good morning.!We have a CMDB Workspace Dashboard, where a "CMDB 360" tab is showing empty widget data.Do you know what might be causing this? Please help.@Ankur Bawiskar @Dr Atul - LNG @Viraj Hudlikar
Reference field are empty in public record producer
Hi All, I have created public record producer for external users. It is working fine and they are able to submit record. Now I have created one reference field on record producer which refers to different table. External users cannot see values in re...
Error message in Service Portal
Hi, When i am opening any existing records of incident/project in the service portal i am getting a popup of sys_id of that record and a false popup as of the attachment.Please assist on this ASAP. Thanks,Vamsi
Resolved! How to show only users from respective group in reference field (sys_user) table
Can anyone please explain me how to filter the users from only one group in reference fields reference to sys_user table.
Roles for Read Access to sys_email_filter, sysevent_script_action, and password_policy Tables?
Hi Community,I'm looking to provide read access to the following tables in ServiceNow:sys_email_filtersysevent_script_actionpassword_policyCould anyone help me understand which roles are required to view records in these tables
Sending Customer Satisfaction Survey via Teams Direct Message (Dynamic User)
Hello Team,We are currently sending our Customer Satisfaction survey via email to users. Now, we would like to send the survey as a link through Microsoft Teams direct messages instead.We have "Conversational Integration with Microsoft Teams" and the...
Interaction wrap up with ITSM
Hello, I am trying to use the Interaction Wrap up feature with the ITSM module. I have configured the Wrap up function but cannot get the wrap up window to show up on the SOW. Any ideas?
Configure Filters - on Service Dashboard for Service Operations workspace
Hello @Runjay Patel , I want to set up a specific filter for Specific LOB users on the Service Dashboard so that on the Service operations workspace, when they log in, they can only see the LOB filter and not the default (Global) filter based on audi...
