I am attempting to default the category and subcategory on specific change models. The issue I run into is that they are set to read only when I do. I simply need to default them and not set for the duration. What I have tried:1. The record preset me...
We have updated date format to dd-MM-yyyy on glide.sys.date_format property and updated timezone to Europe/Brussels on glide.sys.default.tz properties. But both timezone and Date format are not reflecting on user recordscould anyone help me why it's ...
Looking for best practices when logging a change record for production 'trouble shooting' when a lower environment is not available for testing.
Hello Everyone,I'm working on a requirement where, after an agent closes a ticket and a survey or resolved notification is triggered, the end user may not be satisfied with the resolution or might still need assistance. In such cases, they should hav...
Hello Everyone ,What I’m trying to achieve:I want to allow end users to create a new incident directly from the survey widget (a button embedded on the survey form). Especially when they are not satisfied with the resolution of a previously closed in...
Good afternoon.How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?Please provide steps.
hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...
Hi all,Can anyone suggest what are the Integration methods for Servicenow Confluence integration?Paid or free, 3rd party tools, integrationhub or REST API any method and also suggest which is best?Thank you.
Hi, I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact) If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the ...
Hi,I’m looking for detailed information and official documentation regarding Standard Change in Change Management within ServiceNow. I would like to better understand its configuration, approval process, and how it differs from other change types lik...
Hi all, Can someone please suggest, it is possible to add 'info icon' to a widget. as shown in 1st screenshot. I want to display it Request Form Owner/ Request Form delegate section(refer 2nd screenshot).1st Screenshot :2nd screenshot :TIA
Hi Folks, I have a requirements to Create Distribution list based on below Steps-Automate the process to create a new DL. Get DL name, DL email address, DL owner's details Add text: Please select the owners of the group. It is recommended that you...
How to display the choice text instead of its value in the subject of request through Flow Designer. Currently, value of choice field is displayed in the subject of the request.
Hello! I am currently developing a new catalog item. One of the requirements is that the variables and fields on the form be translated to multiple languages. I'm using machine translations and language translation tasks to perform the translations i...