Locking down the Assigned To field to only users in the assignment group and service desk
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07-25-2024 04:36 PM
Hello,
People have been assigning tickets to people in other groups without knowing their workload. We would like to lock it down so that only people in the assignment group are able to change the assigned to field. I was not sure if an ACL or user side code would work for this and am unsure how to go about it.
Thank you,
Alex
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07-25-2024 05:02 PM
ACL is definitely one option which you can use. and I have done something similar thing with the state field , so not everyone can change the state of the record using ACL. ACL is the best option. if someone has better option than that.
Cheers,
Neel
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07-25-2024 08:22 PM
You can achieve this by going to dictioary of assigned to field and in dependent section give the assignment group field name.
By implementing this assigned to will only show members of assignment group selected and moreover define write ACL on assigned to field that it is only writable for members of the assignment group selected on the form.
Hope it helps
