Dropdown choices are not populating as expected in service operation workspace

[Anusha Dande]

Hi 

An additional field was added under resolution section on the incident form and added the same field in workspace view by using the configure option in sow incident resolve modal. However, the dropdown choices were not showing as expected. The client scripts were written based on the state and assignment group to add the relevant options . Those scripts are working in native but not in service operations workspace. (selected All for the UI type in all the client scripts).

Any suggestions will be really helpful

Thankyou

[Ankur Bawiskar]

@Anusha Dande 

share some screenshots for your config.

[Ankur Bawiskar]

@Anusha Dande 

Would you mind closing your earlier questions by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

[Anusha Dande]

Hi Ankur,

Sorry, I am really not sure that the given solution works or not as the requirement was kept on hold by business stakeholders. It was not implemented so not sure about the approach

Thank you

Regards,

Anusha

[Tanushree Maiti]

Hi @Anusha Dande 

Could you confirm whether you have tried with following configuration in client script to make it work in Workspace?

1.Set UI Type = All" on client script

2.Set the "Isolate Script" field on the client script to "True" .