Logout from service portal doesn't workk

Nowlearner
Kilo Guru

‎09-14-2020 11:16 AM

After logging out from service portal the page gets redirected and logging back in automatically. Once i clear my cookies, this works good. This is happening for admins and all users.

Thoughts?

Labels:
  • 1,498 Views
5 REPLIES 5

Arsh2
Tera Guru

‎09-14-2020 05:17 PM

Hi,

Do you have any SSO activated for servicenow instances?

0 Helpfuls

Nowlearner
Kilo Guru
In response to Arsh2

‎09-15-2020 07:51 AM

We are using SAML login. One thing i observed was if i was logged into two A, B instances, when i try to logout of instance A its automatically getting redirected and logging me into instance B. This scenario happens on console side.

On service portal if i try to log out of the instance A, its redirecting and logging me in automatically again into A instead of logging out.

 

Need help.

0 Helpfuls

ChrisUSC841
Tera Contributor
In response to Nowlearner

‎01-04-2022 12:12 PM

We are having the same issue you describe above.  When a user attempts to log out of the portal it autumnally redirects them and logs the user back in.  Did you ever get this figured out?

0 Helpfuls