How to track the time worked on task records
May I ask what are the best ways to track the time who viewed/worked on tickets, That may need to track even on who is not assigned.
Forum Posts
Resolved! how to view the records of a existing table in service now
i am getting error in my workflow. java.lang.RunTimeException: com.snc.automation_common.integration.exception.InvalidOperation Not able to get the credential, please verify your external credential setup/configuration. i wanted to check the entries...
Resolved! can i Hide the Global Search for right top corner
can i Hide the Global Search for right top corner
Data Table Widget extend column size
Hi , I have used data table in my custom created widget but the alignment is not proper displaying the data.In the first line there is some extra space coming. eg: if you see group decription 'c' starts one space as compared to the second line the w...
There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry you do not have an access or either data does exist can some help me with this why
There are some users they are not able to submit the requests form portal through the catalog item. whenever they click on the Submit we are getting the error "Sorry you do not have an access or either data does exist can some help me with this why ...
Inactive user ( active is False) will receive notification mail or not?
Hi all, In sys_user table, Active field is False. Now whether user will receive notification mail or system will ignore the mail, as user is Inactive. if mails won't trigger , is it possible to trigger mail to inactive users.
Resolved! Documents on how to integrate ivanti with servicenow to install software on user device/server
There is a plan to use Ivanti instead of SCCM. Firstly We don't have SAM Pro plugin in place. So, can we use Ivanti without SAMPRO and secondly we need to understand how to install a software on users machine/server using Ivanti. Kindly provide your ...
How to create a item by using CartJS API ?
Hi, Previously, attached functionality developed using cart API. we want to modify this using CartJS API. I am new to this functionality. Please help with coding part of attached functionality. Thank & Regards, Kartheek.
How to hide the menu div in employee center
How to hide the navy blue menu divider in employee center. Any help?
Jira integration with ServiceNow through Scripted Rest api
we have connected to Jira using Scripted rest api, we are successfully able to connect and create incident in the ServiceNow table when issue is created in Jira. But works only when authentication required check box is unchecked in scripted rest api ...
How to create a email DL and connect to servicenow instance
Hi, I have a scenario to create a email DL (let's assume abc@fixpointcompany.com) when emails sent to abc@fixpointcompany.com email should create a record in a table. I have a problem there, there's another mail anydeskdev@servicenow.com this is th...
Where is SLA information stored?
Hello everyone. I am trying to gather reports regarding all the different SLAs each contract has on ServiceNow. I ran a report on the SLA Definition [contract_sla] table but was not able to find some records. When I looked at the Task SLA [task_sla] ...
Confirmation Dialog Box using UI Page, OK Button will not work
When cancelling a change, I am using a confirmation dialog box that pops up to enter reason and select OK. When I enter the reason, select OK, nothing happens. I xml'd the ui page and the Cancel change ui action from my personnel development instan...
when certain tickets are reassigned back to the service desk to get more information
need help as there is issue going on in our organisation wherein with our outsourced service desk , we are seeing a number of incidences of service desk, not attempting the resolve the issue or trying to understand the user’s application issue or ga...
How to use query records with an array?
I am having an array with these values.. var arr = [10, 20, 30, 40]; var gr = new GlideRecord('incident'); gr.addQuery('number', 'INC0003440'); if(gr.next()) { var getCode = gr.code; if (arr.indexOf(getCode) != -1) { ----> Instead...
