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Resolved! sys_id instead of value displayed

Hi all,   i have a catalog item as follows: variable 1: Owner of the team (reference to sys_user) variable 2: email address (single line) variable 3: organization (singe line)   Variable 2 and 3 should change when variables  1 changes, this works for...

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ServiceNow shipped SAML 2.0 Key store: password?

I'm trying to update our expiring SAML 2.0 keystore to one of the new ServiceNow provided certificates, as described in KB0994948: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994948  The trouble is generating the metadata...

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JP-ODU by Tera Guru
  • 1569 Views
  • 3 replies
  • 2 helpfuls

Resolved! I want to copy attachment from RITM to SCTASK record

I am trying to copy attachment from RITM to SCTASK record. I have written after-insert BR for that. its working when i submit the request by submitting the cat item. but to create RITM & SCTASK i have created one Inbound mail Action. its not working ...

Resolved! Granular Delegation Plugin

Hello Everyone,   Anyone have any idea about Granular Delegation plugin. What are the prerequisites? Any subscription needed? What all we can use in complementary version? What are the important points to follow?   Thanks in advance   --Abdul Musavvi...

Show specific hardware on Catalog item

I am trying to build a list collector or maybe its a look up.. not sure which is best to use.   Here is what I want to accomplish We have a specific build of computer in our system.  In the ALM hardware table, we have marked them with a specific comm...

CMDB_CI Table is running too slow

Hi,    cmdb_ci has more than 2M records. system is Taking around 150 seconds to load. and taking 180 seconds for cmdb reports. Could you please suggest troubleshooting steps and steps  to reduce slowness?      Thanks,  

Subhashini4 by Tera Contributor
  • 1386 Views
  • 2 replies
  • 2 helpfuls

Why is 'Nobody On-Call now'

Using the On-Call service. I have set up the schedule following step by step instructions. I have everything set up and have integrated the ITSM Mobile Agent App. I have created an incident and its ready to be promoted to a Major Incident. For some r...

how to display table record on catalog item form ?

Hi, Using catalog form I want to display records ? Any idea on this? also I want to use that catalog item to just display specific table records. Any inputs pls explain in detail???

Akki1 by Tera Contributor
  • 1100 Views
  • 1 replies
  • 0 helpfuls