How do you get rid of the "Tours" Service Portal Menu Item?

[Shant Cancik]

I have 1 Guided Tour setup on my Service Portal that auto starts. 

To do this I had to enable the "com.snc.guided_tours.sp.enable" System Property.

This property also adds the "Tours" Menu item to the Portal. Disabling the system property above removes the "Tours" menu item but also prevents my Guided Tour from starting.

How would I keep my guided tour but remove the "Tours" menu item from the end user? Anyone have an idea?

I already checked the menu configuration and that menu item isn't in there.

[Ct111]

I would insist you to watch this video of Guided tour setup it will help you in understanding what and which places to configure inorder for Tour to work properly.

https://m.youtube.com/watch?v=QXsWVAB5w3I

 Mark my Answer as Correct and Helpful if it helps

[Allen Andreas · Accepted solution]

Hi,

To remove the "Tours" menu item, without setting the associated property to "false", you'd want to follow instructions as shown here: https://community.servicenow.com/community?id=community_question&sys_id=a579bb11db3ec8586064eeb5ca96...

Keep in mind though that the "Tours" menu would help and allow people to go back through the tour again and access it that way, etc. so removing/hiding that prevents that accessibility. Just throwing that out there.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Shant Cancik]

Thanks Allen!

That was the answer I was looking for. 

I added the following code to my Portal's CSS to get the menu item to hide:

nav #tour-dropdown {
display: none;
}

-Shant