Looking for suggestions on Digital Adoption Platforms / Solutions (DAPs/DAS') for ServiceNow? For example: WalkMe.

[pankajsharma1]

Hey all,

Looking for advice on good Digital Adoption Platforms / Solutions (DAPs/DAS') for ServiceNow? For example tools like WalkMe, VisualSP, etc. I would be interested to know if any of you have experience in promoting digital adoption of ServiceNow with something more intuitive than just training videos. 

If you have used any such tools, 

1. has it given you any struggle with upgrades?
2. does it work both on Service Catalog and Service Portal?
3. anything you can share based on your experience?

Thank you.

Regards,

Pankaj

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0597583 for more information.

[Mehak Mathur]

Hey Pankaj, do give Whatfix a try.

- Upgrades are not a pain point with this DAP

- It is app agnostic, so it is likely to work on Service Catalog and Service Portal

- Also, their customer support team is impeccable, right from tool implementation to execution, you will face absolutely no hurdles. 

Speak to the team if interested: https://buff.ly/3CPJBHG