Dear community, I would like to ask you what is your best practice experience for auto-closure of Incidents in your organizations.An Incident can be open for how long before its assumed for example that the provided solution was accepted? Or you imme...
Hi all,I have a requirement where i get values from excel sheet and using transform map i have to load it in servicenow. Can anyone please let me know how to convert all the capitals coming to smaller case except the first letter along with spaces. P...
What's the way to know how many (and who) users are connected to an instance?Any idea?
Hi, How do I ensure that when you open and create a new Incident Task from an Incident ticket, that it inherits the priority from the Incident ticket?Many thanks
We are investigating making some changes to the Change Management Workflow. In our Dev environment we are using Helsinki and have upgraded Change Management to use the state model.A couple of changes we have made for context as they may relate to the...
To all experts,My team received a request to allow users to create defects or enhancements from an incident. It sounds very straightforward.SN version: HelsinkiMy team activated Create Defect and Create Enhancement UI actions from the Incident. We al...
I have a requirement in email notification to show the LATEST work notes ONLY if the work notes have been updated. Is there a way to query the updated events directly in the email notification?The mail script I have right now will display the LATEST ...
when you use "configure Dictionary" to make a field read only,is the code running on client side or server side...OR on BOTH SIDES?
how to find the usage of each modules?? along with who from the users uses it.
I would like our ITIL users to be able to create their own quick messages, but when I provide access to the Quick Messages from the Application Menu, they have access to all quick messages, not just those they created for themselves or for their grou...
Our service catalog has UI elements that just look ... old. The Item Ordering Widget, for instance, doesn't float correctly and the buttons on it are old/out of date table html elements with images embedded vs modern UI 16 button elements.Where is ...
I don't seem to be able to get the Change Request Models Interceptor to work. Whenever I go to change_request.do if simply loads the form and not the Interceptor page. All of the Answers are set to true. Does anyone know why this might be?I'm aware I...
Hey Guys,I am having a tough time figuring out how to accomplish a fairly simple but important step in our setup. Currently we have this function working with other forms that implement a workflow, but I can't seem to figure out how to get it working...
Hello Community,We are a new customer of ServiceNow and very soon we will be transitioning to ServiceNow from another popular ITSM tool (I think you can guess what it is ).I will be getting some formal training in the first quarter of this year. Howe...
We have set up our assignment groups into tiers and I am having some problems when it comes to reporting. I am setting up dashboards so that Upper Management can see all the tickets that are assigned to their various groups.Our Assignment Group Struc...
