GlideElement
Hi Guys, Can anyone tell me the difference between gr.getValue(FIELDNAME); and gr.FIELDNAME;?/ Thanks in advance
Forum Posts
CI's at resolution
HelloDoes anyone have any experience in introducing CI's at resolution also?Ideally I want all of our incidents to be opened with the CI the customer see's so for example - Outlook.Then when the team resolves the incident I want them to complete the ...
Resolved! When I select a category in the incident form than an associated subcategory, both fields revert back to -- None --
Need help with Incident Category/Subcategory association:I set up 15 categories and 100 sub categories. Each subcategory has the category in the Dependent Value field to associate them with the appropriate category. However, when I select a categ...
Resolved! Orchestration - Add user to AD Group getting Authentication Errors
Hey guys, I've set up orchestration to add a user to a group in AD but am getting weird errors.I have verified the following:1) I am using the correct DC2) The group and the account both exist which I'm using3) The service-account under which my mid ...
Is it possible to identify who have last updated the group report?
I am working on report every week, but someone had updated this report, i can see the last updated date but not who updated this.
Send attachments to MID Server
Hello guys,I need to send an attachment to a folder of MID Server .The idea is:Create an incidentAttach a file to the incidentClick on submitStarts a business rule that sends the attachment to a folder of mid server.I have found some discussions abou...
Inbound email target and target table is empty when watermark exists
I am having a problem with my Reply in my inbound email actions. It is not setting the target table. After reviewing the HI KB ServiceNow KB: Inbound Email Action Target Table (KB0535511) I checked the email logs and it says it's skipping my inboun...
Resolved! Incident link in email to Incident
I've seen posts about email links going to Portal, but that's not what I need. We're using a SSO for ServiceNow and if we send out a notification for an Incident with the link to the Incident to a user that hasn't logged into ServiceNow yet that da...
Reference sys_id is getting saved after deleting data in list field
I have a Field Type 'List' in abc which is reference to some other table xyz. When i delete the data from xyz table and check the field in abc it is displaying with sys_id. how to resolve this issue?
First time cloning - Dev to Prod?
Would like to get some input from someone that has dealt with this already. Question: What is the preferred method - best practice - recommended when moving your content from the Development instance to the Production instance? Background: The Dev ...
Changesto() and changesfrom() not working
I want to apply a condition on one field called "u_first_time_right" , it should be false only if the "state" is closed and else it should be "true".i wrote this "before insert" business rule name "first_time_right_true_false" :update();function upda...
Azure AD, bypassing home realm discovery
Has anyone been able to bypass the Azure Home realm Discovery (The page that requires an email address to redirect to proper tenant) when using ServiceNow that authenticates to Azure Active Directory.See link for information as to what I am talking a...
Can two developers use the same update set at the same time ?
Hi All,We have a requirement to work on a Dashboard development.One developer is in India and other is in US.We want to create one single update set and work on the same simultaneously with our respective logins and then deploy it in PROD.My question...
Edit the Comments in Incident Worknotes
Hi Guys,i have a doubt that I have posted some comments in work notes for an Incident Ticket.If further I want to make some changes or edit then how can I achieve it.Please anyone can give some inputs on this.
Resolved! Assignment lookup rule is not working
Hello folks,I created one new assignment rule on Incident form and its work fine . But now i am getting confusion on below criteria . I would like to assign an incident to particular group based on Category type and it should depends on Subcategory t...
