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Resolved! Delete Email Watermark

We haven't enabled SMTP and we're in testing phase. Just wondering how to delete all email watermarks before rolling-out to production.

kam_steven_ by • Kilo Contributor
  • 2522 Views
  • 5 replies
  • 2 helpfuls

Is ServiceNow Multi or Single Tenant?

Hi guys, I'm new in the ServiceNow community.  I'm going to do the Implementation Specialist Certification soon. I was taking a look at the Blueprint and came across with this question:  ServiceNow provides customers with a dedicated database, applic...

lrguerino by • Kilo Contributor
  • 25039 Views
  • 10 replies
  • 9 helpfuls

Resolved! Attachments to close incidents

Does anyone know how to enable the attachment icon on a closed incident form?   There is a client script "(BP) Hide Attachment Link when Closed", disabled it and still the icon is hidden when incident is in closed state.  Furthermore, once I figure o...

snhoule by • Giga Contributor
  • 7828 Views
  • 4 replies
  • 3 helpfuls

Resolved! How can I query for records associated with a Certification Task?

I'm trying to write a business rule to update a value on a record based on when the certification task associated with that record was closed. However, it doesn't look like there's any sort of relationship that I can find between Cert Tasks and the (...

demohr by • Kilo Expert
  • 1526 Views
  • 4 replies
  • 2 helpfuls

Unable to increase maximum width of reference field

Hi,I set reference field from table 1, to table 2.It not showing the the exact data in table 2, due to maximum length its trimmed the data. When I tried to change the length I got the below popup. "Maximum length cannot be increased on a Reference ty...

firemoon by • Mega Expert
  • 2818 Views
  • 13 replies
  • 0 helpfuls

Resolved! Copy fields from "Problem Ticket" to "Problem Task Ticket"

I have created a client script to copy fields from "Problem Ticket" to "Problem Task Ticket", it didn't work. Can someone guide me through?Table=ProblemType=onLoadfunction onLoad() {     //Type appropriate comment here, and begin script below if(g_fo...

kam_steven_ by • Kilo Contributor
  • 4871 Views
  • 29 replies
  • 2 helpfuls

Configuration Item to Asset Relationship.

I am currently reviewing the Configuration Item and Asset relationship in Service Now and I want to find out what is the best way to do the following:1. Align incremental purchases against a configuration item2. Determine what is required to assign l...

terrymowles by • Kilo Explorer
  • 1633 Views
  • 1 replies
  • 0 helpfuls

How do you grab the source of your ticket?

Hi allWe have a requirement to show the number of incidents and requests logged via our portal.I was wondering if anyone had already addressed this or if anyone had any ideas on how it could be implemented?I know there is a Contact Type field in Serv...

NeilH2 by • Giga Guru
  • 3434 Views
  • 9 replies
  • 0 helpfuls

Resolved! Remove Asset Class from Model Categories

Before implementing Software Asset Management, someone assigned an asset class (alm_asset) to the Software category in the Model Categories.   This was done in a much earlier version of Service Now, and I'm not sure why this would have been done but ...

tschenke by • Giga Contributor
  • 3860 Views
  • 6 replies
  • 0 helpfuls

XML Import of References

I was under the impression that Import XML drops references and/or records if sys_ids do not match across instances.To be sure I understood, I tried this:1. Export one sys_user_group record with "manager" referencing a user.2. Modify the user referen...

phsdm by • Giga Expert
  • 1250 Views
  • 1 replies
  • 0 helpfuls

Fixed IP-Address

Hello,  we are trying to integrate LDAP into ServiceNow or vis-versa... But I am unable to find informations about the "fixed IP-Address" ServiceNow uses to establish the connection. Any idea on where to find that information?  Thanks,Chris

wac by • Kilo Contributor
  • 2485 Views
  • 8 replies
  • 0 helpfuls

Resolved! Database view not showing details in report

I have created a database view to join the Change and Approval tables. I then created an approval report but when I export the report to display the details the change details do not show. Is there a way for me to pull in the entire change record to ...

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