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Resolved! Move update changes to a different domain

I goofed and made changes in a subdomain instead of applying the changes to a higher one in our domain separated instance. I need to apply the changes across multiple domains. Can I easily move this to the higher level domain easily or have the chang...

KB15 by Giga Guru
  • 2950 Views
  • 3 replies
  • 0 helpfuls

Resolved! Do Record Producers Create Records as an Admin?

I am troubleshooting an issue with an ACL that restricts "read" access a field called "Default assignment group" on cmn_location to the roles user_admin and admin. There is a client script on incident that sets assignment_group to Location.Default As...

seberly by Giga Expert
  • 2092 Views
  • 4 replies
  • 0 helpfuls

extract text from HTML field

Hi,  I have a custom HTML field in a table. In business rule I want to extract a plain text from that field.  In client script I used below code and it is working. But in business rule it is not working. Let me know what I need to do in Business Rule...

Resolved! Read ACL on Incident - Troubleshooting

Creating a pretty standard READ ACL on the Incident table. The requirement is to allow users in the same department the ability to read other user's incidents.  Type: RecordOperation: readName: Incident  ourUser = gs.getUser();department = ourUser.ge...

jshatney by Mega Expert
  • 3748 Views
  • 5 replies
  • 3 helpfuls

Resolved! Radio Button - Survey Question

Hello Team,  Can anyone please let me know whether it is possible to include the wordings instead of numbers in Radio Button (Variable Type) in Surveys?

chennaiman by Kilo Expert
  • 2610 Views
  • 2 replies
  • 0 helpfuls

Rollback Changing Approval Number to 'GAPRV'

In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no lon...

Community Alums by Community Alums  
  • 3124 Views
  • 9 replies
  • 0 helpfuls

Patches, Hot Fixes, and Upgrades

What is the best practice for applying patches, hot fixes and upgrades. Are there people that never upgrade or on the other extreme does any one apply ever hot fix the second it comes out. I asume that neither of thoes are true, but I am looking to k...

dneedham by Kilo Contributor
  • 2319 Views
  • 1 replies
  • 0 helpfuls

how to create dynamic encoded query

Hi ,   Goal: to calculate incident opened in each month until the current monthQuestion: Can i use a dynamic placeholder( date ) in gs.dateGenerate() method.   Details: I am trying to use gs.dateGenerate(placeholder for a date value) by supplying the...

Change group display name

First post, be kind.  We recently did a fast track implementation and go-live of ServiceNow.   Everything is working pretty well so far, but our third-party implementation team has closed the project and we still have some outstanding things we'd lik...

kchorny by Tera Guru
  • 4269 Views
  • 5 replies
  • 1 helpfuls

Business Rule to Avoid Duplicate Incidents?

We send our Anti-Virus alerts to Service-Now for automatic Incident Creations. We are now using a Cloud based product with is much more aggressive with reporting so alerts are now sent in real time. The problem is that the product is so aggressive th...

jstoneiii by Kilo Expert
  • 5420 Views
  • 9 replies
  • 0 helpfuls