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07-14-2022 05:01 AM
Looking for the Process document and Template to write FRS for ITSM Processes
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07-14-2022 05:04 AM
Hi
You can refer to this thread, it has a template which covers everything you need:
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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07-14-2022 05:14 AM
Hi
a treasure full of all required documents is the Now Create portal: https://nowlearning.servicenow.com/nowcreate?id=search_assets
You also can download my Knowledge Sources To Go . You will find in that document many links to helpful resources regarding your question.
Kind regards
Maik
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07-14-2022 09:58 AM
Hi Maik , Unable to find content related to FRS creation . Could you please help 🙂
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07-14-2022 10:53 AM
Hey,
Found an community article, see if it works for you
Business Requirement Template ITSM- Part 1(Incident Management)
Feel free to mark correct, If I answered your query.
Will be helpful for future visitors looking for similar questions 🙂
Aman Kumar
