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07-22-2025 04:37 AM
We currently have a reference variable on a record producer that we would like to change to a lookup select box .
As a reference variable, the mapping is successful.
When I change the variable type from reference to lookup select box, the variable no longer maps.
Is there a way to map this?
Thank you,
Rachel
Solved! Go to Solution.
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07-22-2025 04:49 AM
Hi
update the lookup field to sysid
and lookup label to full_name
also make sure name of the variable is same as the field bakend name
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-22-2025 04:56 AM
Hi,
Update look up value field to SYSID and look up label field to full name (Make sure to check backend name of Full name field)
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07-22-2025 04:49 AM
Hi
update the lookup field to sysid
and lookup label to full_name
also make sure name of the variable is same as the field bakend name
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-22-2025 05:28 AM
Hi @rachelconstanti ,
I did share the same thing 🙂. could you please accept my response as helpful and accept it as a solution too?
you can accept multiple solutions
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-22-2025 04:56 AM
Hi,
Update look up value field to SYSID and look up label field to full name (Make sure to check backend name of Full name field)
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07-22-2025 05:23 AM
Thank you!
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07-22-2025 05:04 AM
Please follow the step mentioned by @Chaitanya ILCR and it should get mapped.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader