M365 Shared Mail Box integration with ServiceNow for auto creating tickets

[AryanSingh]

Hi Team,

We have an requirement where we need to integrate ServiceNow with M365 Shared Mail box, so we can read the emails and create a ticket in ServiceNow.

Can anyone help me a step-by-step guidance on this on share any Knowledge how can we achieve this?

[Tanushree Maiti]

Hi @AryanSingh 

Refer: https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/servicenow-for-microsoft-te...

Office 365 Email OAuth 2.0 Integration with ServiceNow

https://www.youtube.com/watch?v=cNOpDTcIWYI

KB0953296 Reading Emails from a Shared Office 365 Mailbox in ServiceNow