Mailbox account is not receiving the emails in servicenow

[satya30]

There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.

I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox account, I couldn't find any emails are receiving for the mailbox account I created.

Please help me.

Thank you.

[Dr Atul - LNG]

Hi @satya30 

Is it PDI? If yes, then it will not work.

[satya30]

No, It is not PDI

[Dr Atul - LNG]

Hi @satya30 

Is email properties are enable ? also is the email account are configured correctly and email are not going in junk or spam.

[satya30]

I think the email properties are enabled. But I am not sure. Can you please let me know what email properties are you talking about