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Mailbox account is not receiving the emails in servicenow

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satya30
Tera Contributor

‎03-17-2025 01:23 AM

There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.

I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox account, I couldn't find any emails are receiving for the mailbox account I created.

Please help me.

Thank you.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to satya30

‎03-17-2025 09:25 AM

Correct, that is what the process say. So follow that link ad try.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 01:23 AM

Hi @satya30 

Is it PDI? If yes, then it will not work.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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satya30
Tera Contributor
In response to Dr Atul G- LNG

‎03-17-2025 08:57 AM

No, It is not PDI

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to satya30

‎03-17-2025 08:58 AM

Hi @satya30 

 

Is email properties are enable ? also is the email account are configured correctly and email are not going in junk or spam.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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satya30
Tera Contributor
In response to Dr Atul G- LNG

‎03-17-2025 09:04 AM

I think the email properties are enabled. But I am not sure. Can you please let me know what email properties are you talking about

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