Mailbox account is not receiving the emails in servicenow

satya30 · ‎03-17-2025

There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.

I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox account, I couldn't find any emails are receiving for the mailbox account I created.

Please help me.

Thank you.

Dr Atul G- LNG · ‎03-17-2025

Correct, that is what the process say. So follow that link ad try.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎03-17-2025

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/email_properties.do

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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satya30 · ‎03-17-2025

yeah, I enabled them

satya30 · ‎03-17-2025

When I tried to test the connection, it is saying that the test connection failed.

Dr Atul G- LNG · ‎03-17-2025

It means email account are not setup, might be wrong username / password or port number are wrong.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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satya30 · ‎03-17-2025

I created the mailbox account: