Mailbox account is not receiving the emails in servicenow

[satya30]

There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.

I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox account, I couldn't find any emails are receiving for the mailbox account I created.

Please help me.

Thank you.

[Dr Atul G- LNG]

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/email_properties.do

[satya30]

yeah, I enabled them

[satya30]

When I tried to test the connection, it is saying that the test connection failed.

[Dr Atul G- LNG]

It means email account are not setup, might be wrong username / password or port number are wrong.

[satya30]

I created the mailbox account: