Major Incident Process

steck24_00
Kilo Explorer

How do you do a major incident in Service-Now? Would anyone be willing to share their thoughts and experiences?

10 REPLIES 10

Eric,


I would love to chat with you to discuss this workflow.   My organization doesn't have a straight forward Major Incident Management process and we desperately need it.   I'd like to discuss the possibilities and understand what kind of an undertaking this would be.   Please email me at carey_beth@lilly.com if you have some time to chat on the subject.



Thanks,


Beth