Hello All, We have an inbound action configured to copy the email body into the work note, but it has failed for some records. This is especially puzzling since the condition seems to be satisfied. I’d appreciate your help in identifying the reason f...
What is 'Affected products' (referring to Configuration items) and 'Related Catalog items' related list in Knowledge article? Whats the use of it?
Hello @Everyone,I have been trying to remove the notifications icon from the right contextual sidebar in the SOW workspace.I already tried doing this using UI Builder, but wasn’t successful.Could anyone suggest from where and how this can be removed?
In a catalog form i have two variables one is check box other is list collector my requirement is if i select the check box it should populate only few records in listcollector varaible(need to restrict other data) if unchecked it should populate exc...
Hi, In case form resoution code field--> dictionary entry form is global scope but under that choices is case scope but i want to edit the choices but i am not able to edit it it is showing error below screensort.Can anyone please help on this. It wi...
Hi, Does anyone have any idea when this email notification is triggered it sends the notification twice?
Hi all, I have been trying to satisfy a request regarding list collector on a catalog Item. I have created multiple checkboxes and a list collector variable. The expectation is that, If I select checkbox A, the related group would be populated on l...
Hi,In SNOW ATF Once i submit the case i want to put some comments into portal level.will it be possible in ATF?above screenshot is from portal can i set the field value in portal for this request?Please help me out on the same.Thanks
HiWe are working in a domain separated environment with multiple domains. Most of our users are shared resources, meaning they have multiple user profiles (one per domain) but use the same email address for each profile.Issue:When such a user replies...
Hi All, I have written a e-mail script to display the incident summary in the notification. Email script:var incident_record = current.sysapproval.getRefRecord(); if(incident_record){ template.print("<table>"); template.print("<tr><td><strong>C...
Hello Everyone, I have one requirement ,like i have one catalog item in that i want attach on sample Excel sheet. How may ways are there please let me know. send me the solution based on ways. Thanks,Manohararuna
Hello Everyone, I am trying to set currently logged in user as default value in Multiple Select filter placed on the Dashboard. I tried by setting javascript: gs.getUserID() in Default value field, but it is not allowing me to save as it is exp...
can I manually create a change calendar that includes blackout dates, project go-live dates, etc...?
Hello everyone, We have a multi-level approval process for Normal changes, ranging from Level 1 to Level 3. If a user belongs to both Group A and Group B, and they approve a change at Level 1, we want to prevent the same user from approving the chan...
Hi, I have a RITM process that creates subtasks to collect documents (basically, eight different Task subtables for various documents, some subset of which are needed each time through). Simple enough. But, then I need to make sure the attached doc...