Hi everyone,I need help with the configuration I'm currently working. I need to create a notification that will be triggered ONLY IF the REQUESTED FOR user of the RITM ticket added an additional comment from the portal. As you can see in the screensh...
Hi,I've run into a peculiar issue while developing a record producer. We differentiate users by a certain criteria. Depending on this criteria, UI policies (through a script, not UI policy actions) hide or show certain fields on the record producer p...
Hi All,I'm working on ServiceNow Jira integration.I have created a flow name look up components to get values of components from jira. In this flow i have 1 custom action from which I'm parsing components values via script .But I'm getting socket err...
Hi All,In my catalog item I have a reference variable. When user clicks on this variable it should show those records only where the 3rd word of the name contains bdrr.Can you please help me out. Thanks in advance. Regards,Abhisek Chattaraj.
Hello,I have an issue querying the sys_dictionary table with a complex query of this type : CdtA AND ( CdtX OR CdtY OR (CdtZ1 AND CdtZ2))Cdt : conditionProblem : cannot put a mix of OR and AND in the conditions I have developed the expression with b...
The ask is that the most used Catalog Items be linked on the Service Portal under the "Examples" so we have quick shortcuts to them. The issue is that not all Catalog Items are accessible to everyone, some are limited per User Criteria. Is there a w...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days, then approval will go line manager's manager which we are going to implement.Could you pr...
Hi community,Scenario:I’ve implemented a scheduled job that runs every 10 minutes. This job checks for incidents where the Assigned to field is empty. If it's empty, the job calls a Script Include that: 1. Checks for any active users in the correspon...
We are using Twilio integrated with servicenow for notify.We are in the middle of setting up a version of service desk assisted password reset (but really just for identity verification)I have it where the user can enroll with sms and get sent a text...
HiPlease help me with answer for the below scenario. Scenario: We have one mailbox (globalmailbox) to which mails will come from end user and vendors. Mail coming from end user to global mailbox, an incident should be created. Mail coming from vendor...
I was going throug documentation here : https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/task/t_ConfigureTheEditOption.html and found about "reference float" but when I tried to uncheck and check it as listed here...
Hi, i am doing work on my instance and got notify to session expire you need to login, then i am login with my email and password and there is option request instance and i clicked, and i am able to used PDI but custom data which i was created is del...
Hi,In ATF i am getting mentioned warning even i clicked on add all errors to warning.Sometimes i am getting and sometimes i am not getting this kind of warning message. Can somebody will help me on how to fix this type of Warnings, even i clicked on...
I have hardware catalog item where we are using variable set(requested for, requested by, line manger etc) from sys_user table. But in the workflow, we need to use the data from different custom table for approval based on the department set of the r...
Hi,Below is the scheduled job script written to remove users from support groups not using itil license.// Define groups to exclude var excludedgrps = ['CMDB and ITSM Readers', 'Liberty Mutual Business Stakeholders']; // Query sys_user_has_role for ...
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