Hi community Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound a...
Hello Everyone,We are currently facing an issue where non-admin users are unable to view the data associated with catalog form details. To troubleshoot this, we have taken the following steps:Access Control Lists (ACLs): We reviewed the relevant ACLs...
Hi AllUse Case : There is a Custom table where i store the integration data, and there is a field called "l3 service".I have a dashboard where i show the reports for SLAs running for l3 services on my custom table. There are many l3 services, hence t...
This customer has really complex change approvals. In our flows, we've got a bunch of things happening in parallel. We got 'Apply Change Approval Policy' that can generate as many as 10 approvals, then we've got two more that need scripting to find t...
Hi 1. I wanted to pass company value dynamically based on value selected in problem from 2. I have created a M2M and add to related list Once click on Edit button its showing all values which is part of cmdb_ci_nw_site table But we need to pas...
Good evening.Is there anyway, we can retrieve back the Flow context from RITMs, as it automatically gets deleted/expired after 10-15 days? Also, how should we change the validity period? Can we increase the expiration date? Is there any system proper...
I am creating a Trigger Condition against Business Service Table and wants to trigger an Assessment(custom made) to Owner of Business Service Table when the Business Criticality field changes to "1- most critical".But as per the condition the assessm...
Please ignore posted wrongly.
I want to send a calendar invite from servicenow to outlook when a onboarding request is submitted. I created a notification with type as "meeting invite", but how does the meeting invite time gets added?
I have a Travel Form in the maintain item, some of the end users not able to submit their request,In the Portal After filling all mandatory fields and submit the order getting an error log, and the log is 'Something went wrong and your request could ...
The display sequence is controlled in a Service Catalog Item using which of the following?The Default Value field in the Catalog Item formThe Sequence field in the Catalog Item formThe Order field in the Variable formThe Choice field in the Variable...
Hi Everyone, I have a requirement. As we know that there is a 'Edit' button in the incident related list of case form in the Native UI. But I need the 'Edit' button to appear in the CSM/FSM workspace. I referred the below article and got the 'Edit' b...
Hi, I am new to On-call Scheduling and testing in my personal ServiceNow developer instance. Step 1 - I have created user and groups. Step 2 - I have published a On-Call Schedule with the newly created group and members. Step 3: I have created a trig...
I'm trying to create a report of Requests that were Opened by users that are in a specific group. I tried to use the sc_req_item table but I wasn't able to link it to the table sys_user_grmember. Is there a way to link these both tables in a report?
Hi Folks, By default the reporting sort fields seem to be limited by the primary reporting table, is there a way or anything in plan to enable sort by other fields/attributes from other tables referenced via dot walking? Thanks Paul