Major Incident Workbench define To list for communication task

Vamshi_ch123
Tera Contributor

‎11-03-2024 11:35 PM

Hi All,

In the Major Incident Workbench, we will create communication tasks. Is there an option to automatically select the "To" and "CC" lists based on the inputs from the incident? instead of selecting it manually

Vamshi_ch123_0-1730705828004.png

 

Thank you

 

0 Helpfuls
  • 405 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-04-2024 12:58 AM

Hi @Vamshi_ch123 

 

I think you need to check the configuration of these task and then make changes. Sorry I don't have set up ready with me.

 

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/incident-management/con...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Vamshi_ch123
Tera Contributor
In response to Dr Atul G- LNG

‎11-04-2024 01:24 AM

Thanks @Dr Atul G- LNG will look into this.

0 Helpfuls