IntroductionThis guide outlines the complete, end-to-end bidirectional integration between ServiceNow Incidents and Jira Issues. Moving forward, we will break down the full technical architecture step-by-step, covering outbound business rules, dynami...
Hello everyone, I have a requirement in Advanced Work Assignment (AWA). As an Admin, I should be able to change an agent's Current Presence State. Some agents might forget to set themselves as 'Available,' and I need the ability to update it. I attem...
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
Scheduled reports to send to assignment group managers when the tickets are unassigned or assigned to field is empty, how can we achieve it, please help me.
Hi all, we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification is there an option to enable it for more than 100 ...
I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...
In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...
Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...
Evening all. We now have users from different IDPs accessing ServiceNow. We have a need to have the URI link in emails directing them to the right IDP based on their SSO source, which is a field on the user table. Can anyone advise on how we might do...
Hello, I'm looking for options to manage emails on incident tickets that have been already closed. We had few instances of customers replying to old incidents that are closed long back with a new or related issue, the email is appended to the Closed ...
encrypted password send in email from ServiceNow we want to -send the encrypted password from the email send from the servicenow. how can we do that for one email
Currently, when we use the @mention feature in Work Notes on any type of ticket (e.g., @johnsmithh), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to...
Is there a way to disable or suppress work notes entries of every Service Bridge update from the consumer to the provider instance? We've deactivated the work_notes inbound/outbound fields on both provider and consumer instances. The Work Notes fie...
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
We have notifications created on kb_feedback_task table when a user submit feedback for the knowledge articles they get the below notificationIssue here is when they click on the article they are getting below errorBut when I tried to open the knowle...
