Make a field readonly in a business rule

[lindac]

Is there a way to make a field readonly based on roles in a business rule. I cannot locate anyting on this site or the SN wiki site.

Thank you,

Linda

[CapaJC]

Probably, but first why a Business Rule? Could you instead use ACLs to do the same thing? Or a Client Script? I think any logic you could put in a Business Rule would also work in an ACL's conditions or script.

To use a Business Rule, you'd need to set a scratchpad variable in a "display" Business Rule, then use that variable in an onLoad Client Script to make the field read-only. When you could just do the role check in a client script by itself with a g_user.hasRole("my_role") check.

[lindac]

Thank you for your quick reply. We need to use a Business Rule because we are not using ACLs and we currently have a onload Client script but it does not work in our Self-service form. I contacted Service Now concerning this and they said we need to have an onSubmit rule which does not serve our purpose.

As for your suggestion of using a scratchpad variable, this is new to me but based on your statement I will still need an onload client script which brings me back to my original issue.

Linda

[CapaJC]

Odd that your existing script wouldn't work on the ESS view. Would you mind posting it here (you could sanitize sensitive variable/field names if necessary)? Perhaps it is trying to use something that isn't on the ESS view of the form, and it's throwing a JavaScript error preventing the script from working.

Or, perhaps you have a completely unrelated client script that is throwing an error on form load of the ESS view, which will then prevent all other client scripts from working. That's a bit tougher to troubleshoot, but it's definitely a possibility.

[lindac]

Hi, this is the client script we are using. I works fine in the default view.

function onLoad() {

// Changed referenced from priority to severity as needed
// Prevent Severity Downgrades of S1 or S2 Incidents

var IncAdminRole = g_user.hasRole('admin');
var IncCrisisRole = g_user.hasRole('crisis_editors');
var IncEditRole = g_user.hasRole('incident_editors');
var IncClsEditRole = g_user.hasRole('inc_close_editors');
var IncState = g_form.getValue('incident_state');
var lastUpdate = g_form.getValue('sys_updated_on');
var incSeverity = g_form.getValue('severity');

if (lastUpdate == ''){

g_form.setReadonly('severity',false);

}
else {

if (incSeverity > 2){

g_form.setReadonly('severity',false);

}
else {

if (incSeverity < 3 && (!IncAdminRole && !IncCrisisRole)){

g_form.setReadonly('severity',true);

}
else {

if ((IncAdminRole) || (IncCrisisRole)){

g_form.setReadonly('severity',false);

}
else {

if (IncEditRole && IncState == '6'){

g_form.setReadonly('severity',false);

}
else {

if (IncClsEditRole && IncState == '7'){

g_form.setReadonly('severity',false);

}
else {

g_form.setReadonly('severity',false);

}
}
}
}
}