We are trying to integrate what's app to servicenow using twilio and one of the requirement - is creating incident ticket after converting what's app voice recorded to text We are integrating WhatsApp with ServiceNow using Twilio. One of the require...
***Please answer only if you are aware of the technicals. Dont use GPTs and provide the answer :)*** When I create a new System property, Ignore cache field is checked by default1. What exactly happens when I submit this and call this property from a...
hi community, after completion of upgrade in test environment. There is a SSO login issue for users. Can you please assist how to resolve this issue. "Invalid SSO used for login. please contact your administrator" Regards,tulasi.
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
Hi All, I recently came across a requirement where I have to display the stages of an RITM along with current stage in the email sent to users. For ex - these stages should be added in the email sent to user. Suggest me on how can I achieve this ?
Hi All, I have a issue where I have a notification for KB articles which are going to expire in 10days the email should be triggered to the KB article author and in CC same Knowledge base managers or owners.But in case the the notification is getting...
I want to add more details to the @mention function of Service Now. Currently, we run into an issue where we have users that have the same name. When we use the @mention function it only shows the First Name and Last Name of that user. I want to add ...
My workflow seems to be stuck in a loop on step 6. My intentions are to have the flow pause until a field value changes. My warning at this step is the following: Unable to find record watcher ids val for op: item.ea1214751b404250c2e08557624bcbd3....
Hi Team, I need to upload 168 attachments, 1 each across 168 different records. Can you please help with how I can upload all of these in bulk. Please note that there's no attachment field in the records, so all would go to sys attachment table itsel...
How to configure CSS after creating variant dark mode for a custom theme, that helps for a consistent UI experience on instance??
Hi Teami have database view as configure below but we have comments field and please suggest how it is updated with data?from which table and field, the comments field data is updated?inst_metric_type='6fa20d98db4bad109ee932f6f49619e3' && inst_state ...
The Serial Number field on alm_hardware is no longer mandatory in Sandbox after its been updated to latest patch . But the same Serial Number field on alm_hardware is longer mandatory in dev instance but it's not been updated to latest patch .., I 'v...
Hello, I have been trying to reach the Sales Team for almost a month.I have filled the Contact Us form and no one has been able to reply Anybody have a contact person I can reach out to? ThanksYanick Arlanda
Hi All, When I try to search for a user, it shows only names and this creates an issue if we have users with same names. To resolve this, I want to use emails along with names as emails are unique. Can you guide me on how to achieve this ? Thanks
I have the below script include script which retreives a list of locations based on the Requested by user on a catalog form.getrequestedbylocationlist: function(u_requested_by) { var obj = []; var usr = new GlideRecord('sys_user'); ...
