Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...
Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables? Thanks!
Hi Community, I know that we can remove the export option for tables list view. How to restrict or remove export option from form view? I can see end users can export form data in pdf format. Can we restrict/remove export option on form view as well?...
When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...
Hello and thank you in advance for your help.The issue is when a KB Article type is set to Wiki external URL opening in a new tab. I think this is because the the links rendered in the article are stripped of their attributes. This part, I don’t know...
I want to prevent a problem record from closing before its related problem tasks gets closed using the below(before update) business rule on problem table.But it is just showing an invalid update pop up and moving to closed state while there are sti...
Has anyone else run into the limitation that groups in ITSM Standard are always static? Right now, we have to manually add and remove users, which doesn’t scale well when people change departments, roles, or locations. Wouldn’t it be useful if groups...
Hello Everybody, The requirement is when a Major incident is resolved then automatically a Problem ticket. I created a BR to implement this but it is working sometime and sometimes not working.Please check the below script and let me know if any chan...
Hello @Everyone,I am working on a requirement related to the Incident table. Currently, when the State is set to On Hold and the On Hold Reason is Awaiting Caller, an email tab, pop-up appears in the Activity section of the SOW Workspace. When any ot...
Hi All, Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide). When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Acti...
Lets assume there are three variables.1. var_checkbox - true/false2. var_reference - fetches city locations3. var_selectbox - Several question choices. By default, variable is hidden.in a catalog item. When checkbox is true and reference's location's...
We have connected our Endpoint Central instance with ServiceNow. After we did it, we noticed that our inventory was not coming in for all items. It was due to the serial number being the unique identifier in the CMDB. We turned that off and sure e...
Hi All, I'm not finding the JDBC Step to create a Custom Flow action in ServiceNow to integrate with Oracle Data base for data fetch. Can anyone help me with the plugin ID that should be installed to have this option enabled during the Flow action c...
Hi Folks, I have created few reports which are getting displayed in the dashboard but I am unable to edit them as the edit icon (pencil icon) is missing over there.Kindly help !! Thanks in advance for your consideration.
Hi ServiceNow Community ,.... I have a doubt regarding Services Impacted Tab CI population Logic ... During CI Creation...I Could See Lot of CI's Getting Populated in Impacted Services Related List tab, I could see there is logic Defined in CiUtils S...
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