Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...
I am new to the service now, What is impersonate user and how it's work.?
Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...
How to check, Security incident in security incident response workspace to digital IT incident relationships maintaining context, and also status synchronization of security incident and digital IT incident, requirement is to check only OOTB configur...
hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
HI Team, i used below filter for 15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for 15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...
Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?
I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...
I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...
I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...
Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...
Hi All,Is there any way that we can push HTML format in work note section from server side code ?
I'm developing a catalog for a client, and our record producers have specified Impact and Urgency variables in the Incidents table. I have an instance for several clients and many rules are transversal.These variables already exist in the Incidents t...
I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...
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