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Duplicate user's associate tasks to merge

Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...

Swati k1 by Tera Contributor
  • 237 Views
  • 1 replies
  • 0 helpfuls

Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

Dynamic form view Creation

hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...

Notifications not visible under related list notification tab

I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...

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akashlandge by Tera Contributor
  • 177 Views
  • 1 replies
  • 0 helpfuls

incident aging report for 15-60, 60-120 and 120+ days

HI Team, i used below filter for  15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for  15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...

vamshi2 by Tera Contributor
  • 276 Views
  • 6 replies
  • 0 helpfuls

Resolved! Changing Field Style for Problem Tasks if due date is passed

I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...

Joe Taylor by Giga Guru
  • 3177 Views
  • 22 replies
  • 2 helpfuls

Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

jobin1 by Tera Expert
  • 409 Views
  • 5 replies
  • 0 helpfuls

How to share the share the reports with groups created in workspace

I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...

Premkumae by Tera Contributor
  • 1171 Views
  • 6 replies
  • 0 helpfuls