Hi everyone! I need help figuring out how to fix this issue. We just discovered that users (both ITIL and non-ITIL) can update their own records by clicking the "i" icon beside a field in the catalog form. This field is a reference field that points ...
Hi All, I don't want to send email notifications and bulk close change records. Why is my fix script not updating the comments and worknotes ? My code: - var chg = new GlideRecord('change_request');chg.addEncodedQuery('<YOUR_ENCODED_QUERY>');chg.quer...
When a user opens the /kb portal and selects a knowledge base from the homepage, then searches for a keyword, the search currently performs a global search across all knowledge base articles. As a result, the user must manually apply the filter for t...
Hi Everyone,I am working with a custom table that contains a field of type Name-Value Pairs called Saviynt Fields. This field stores a large number of attributes such as lastname, firstname, enddate, country, department, and other employee-related in...
Hello Everyone,I'm currently investigating the "Search by keyword" functionality on the My Requests page. At the moment, this page is no longer using the my_requests page as before, but is instead using the ec_requests page.The customer has a few que...
Hi everyone,I'm implementing SLAs for the Incident table in ServiceNow and I'm looking for the best practice for handling complex SLA calculations.Our SLA rules depend on:Business servicePriorityBusiness hoursOff-business hoursFridaysHolidaysSaturday...
Hi all,Offboarding automation in Flow Designer (Zurich), using the Microsoft Active Directory (ADv2) spoke. The final step moves the disabled user into an Archived OU. Every other AD action works fine (Disable User, Remove from Groups, Update User), ...
Hi Team,Clicking the critical notify button on the change request record is not working in SOW where as it is working in classic view. Could you please help me with this. Please find the attached image.@Ankur Bawiskar @Dr Atul G- LNG @Matthew_13 @Gli...
SLA NotificationP1/P2 breach NotificationWhen the SLA percentage reach to 50% send a notification to assigned to userSubject: Sla breach 50% for the incident(number)Body : Hi assigned toThe incident SLA has been breach to 50%Resolve the incident befo...
Been poking around the ServiceNow Australia release and found a couple of nice touches for UI Actions worth sharing. 헡헲현 헔헜-혀혁혆헹헲 헯혂혁혁헼헻혀There are two new List Style options now: 헮헶-헽헿헶헺헮헿혆 and 헮헶-혀헲헰헼헻헱헮헿혆. They give buttons a cleaner, more modern l...
Hi everyone,We recently installed the Advanced Work Assignment (AWA) plugins in our Zurich instance. On the first day, everything worked perfectly.However, we are now facing an issue: whenever users with the awa_agent role change their status to "Ava...
Hi,how can i say current.isNewRecord in Condition?its not State i think.
Printers of the manufacture Kyocera are being discover through Discovery. However, they don't have the name field populated in the Configuration Item table. This is only happening for this specific manufacture, the rest are fine. Could this be a conf...
Hi Community, This was the inbound email action written in servicenow for ritm creation: if(email.to.toLowerCase().indexOf("oracle.hris.cloudsupport@ajg.com")>= 0 || email.to.toLowerCase().indexOf("oracle.hris.projectsupport@ajg.com")>= 0 || email.to...
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
