1)glide.ui.permitted_tablesBy default, system tables are restricted from reporting and data visualization. However, in certain scenarios, access to these tables is required for reporting purposes. While creating reports or data visualizations, we oft...
Has anyone managed to report on closed or cancelled Problems that still end up getting new Incident associations after they’ve been closed? We can currently identify Problems with post-closure activity, but not specifically new Incident links after t...
Hi,Issue: HR case - While submitting the HR case, the attached document is not getting attached to the HR case.I have a Record Producer that creates an HR Case in the Talent Management COE (sn_hr_core_case_talent_management).The producer contains an ...
Hello All, We are having the following issue in SOW, the "Create Knowledge" feature/UI action is supposed to call the KB create interceptor so we can create a new KB article, this works perfectly in platform view (see img001 and img002) with a user w...
Hi, I am looking for the definition and usage on the approval_set field on the RITM table.Also, what type of value does it auto-populate and from where is that value being captured from. Thanks,
Hi Team, We have return metric defintion on kb_knowledge table to track the articles if state changes from review to published. When we are testing its not working. Can anyone please help on this? Metric defintion will work for base tables? - For tas...
I need to configure the LDAP listener for an LDAP server that is not Microsoft Active Directory. The docs state: The listener can be deployed on a Microsoft Active Directory server that supports persistent queries (ADNotify), or on an LDAP server tha...
Hi guys, My question is: what are your go to tools when managing an unprepared client. Scenario: Contract is signed after 1 year of negotiation, we are about to do full ITSM implementation. In the first 3 workshops the client answers to most questi...
Hello all,Im having issue with the customer information for RITM on SOW. as attached the first photo doesnt have it under a RITM record, but the second picture for an incident record has the sla and timing.How can i enable sla timing on the record in...
'Retire' UI action is missing in Knowledge center workspace but visible in 'itil' view. We have configured declarative action but still UI action is missing.
Hi, I need some help.I have a use case where I need to display a popup message when a user submits a catalog form. This is working fine for catalog items. I created a widget for the popup and called it in an onSubmit client script, and it works as ex...
Check: I Have parent group named called " NNC" and the child group named "WRN-ADC".I am part of child group.When i open the catalog task assigned to me, i can able to see the task assigned to the parent group also. How to restrict this. How this fun...
How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...
I have a form with two sections:Section 1 contains a field of type File Attachment.Section 2 contains two mandatory fields.When a user uploads a file using the File Attachment field in Section 1, the file uploads successfully, but the form automatica...
Hi Community,I have a question about the purpose of the Override field in UI Actions.I created a UI Action on a parent table and another UI Action on a child table using the same Action Name, but with different scripts/actions. The child table execut...