How can we parse nested JSON
Hi All, How can we parse nested JSON? I tried it as below, it shows '[object Object],[object Object]' var request = new sn_ws.RESTMessageV2(restMessage, restMethod); for (var p in params) { if (p == "returnObj"){ req...
Forum Posts
How to make OOB attachment for the cases public/private based on user's selection
A user who is a fulfiller for a particular case, when adds an attachment, there should be a capability of choosing the attachment public/private. If Public, then attachment should be visible to all who all have the access for that case. If Private, t...
Resolved! tables for facilities
hi, i have a use case to create a catalog item where user can submit request/complaint for facilities in the organizations (such as aircond, fan, desk, chairs, etc.) 1. is there an ootb table that i can leverage to store this inventory?2. would it be...
Approval Groups in Workflow
Dear Experts, We have a requirement to find out the In which workflows specific groups are used as approvals. Is there any short cut to find out the details of the groups in ServiceNow?
Change Management for non-prod environments
Have your organization implemented or used changed management to manage changes for non-prod environments? I have never implemented ITSM lean for non-prod environments before. We are assessing if change management is a good fit or is there a better...
Database view not returning records
Hi all. Dbase Newbie here. I am trying to create the below view. I need to retrieve every user with an assigned group and what roles the groups have. I will also need data such as the department and other. I intended to further granulate my d...
Populated fields in a ServiceNow report is exporting as blank in PDF and excel
Hello,I have a report based on 'table task_assessment_detail' table which includes fields (Assigned to, Company, Region, Time zone). When I run report in ServiceNow, all field are populating as expected. But when I export it to excel or pdf (Assigned...
ERROR: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: null
Hello, maybe some of you have experienced this issue before and will have any tips. Our stakeholders export data from CRM and then import it to ServiceNow through existing transform map. In some cases they get an error in the title and the upload fai...
How to Initiate the new record producer form once the HR Case is is created
Hi All,I have a requirement to initiate the New background form upon submitting the Request form.Request form is in Human resources: core application and upon submission creates the Hr case and also triggers the few Hr tasks based on the flow.Now onc...
Resolved! Array values are not getting printed correctly
Hi, I need a help regarding a Background script. I need to fetch and print first 5 users from each Department the User table. Below is the script that I have written. var dep = new GlideAggregate('sys_user');dep.addNotNullQuery('department');dep.grou...
AD new added attributes failed to sync
Hello,I have requirement that added new sync fields and we properly added attributes in AD source field to target field ex. Company and department but after automatically provision, user company and department field still empty what possible issue on...
Create workflow for catalog item for guest users
Need Help to create a workflow for my XYZ project:A Guest is defined as an external third party that does not have an XYZ email account.Guest access to the XYZ ServiceNow Self-Service Portal enables guests to log incidents and requests to XYZ Groups....
Resolved! What job add or removes role(s) from user(s) of group and why has it been queued?
Adding roles to a group is usually immediate, but today in a non-Prod instance, this information banner is popping up and the roles are not adding. The group(s) in question have less than 10 members and the role being added is not multi-tiered. It ha...
Resolved! Schedule an assessment to be sent every quarter
Im trying to schedule a assessment to be sent every quarter. I have set up the assessment and also the scheduled job but it doesn't seem to send at all. Can anyone help?
Resolved! Escalating REQs. RITMS, SCTasks
We are a hospital and many times our caregivers enter a service request and need it fulfilled before the allotted SLA. This is a challenge because requests generate multiple tickets that could be fulfilled by various groups. Is there an OOB function ...
