Hi, I have a requirement to set a view(service_request) as default on a table for all users except for users with Admin role. That is users that do not have admin role should only see service_request view and should not be allowed to change the view ...
Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...
I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...
Scaling to 100M software installation records – implications / considerations for reconciliation, reporting, user interactions. Impacts on performance etc
What is interceptor? and how it can be used?
Hi, I dont have email account and How to setup the SMTP and POP3 email accounts in PDI.Can anyone please help on this, It will be usefull. Thanks!
When I am creating a shift for multiple users it is showing that rotation will be mandatory and I do not want people to be rotate in a single shift. For example, If User A, User B & User C all are in a morning Day shift these people should not follow...
I have placed logs inside the record producer script and all the messages are logged. No error is shown and no record is generated on the target table.
i need to set a reference qualifier on a vendor variable based on another reference variable, along with the condition that its active, how can i do that, both the variables are in different single row variable sets.I am currently using the following...
Hello Team, In the Incident table, the location field is correctly filtered based on the selected company using a reference qualifier. However, when running a report on the Incident table and selecting a location, it shows duplicate entries like two ...
When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...
Hello everyone! I have been doing extensive research about how to use Digital Signature/ServiceNow Sign outside of HRSD and could not find anything in the community. I wasn't sure if anyone else was looking for a similar solution, and I wanted to sha...
I'm not sure if this is the correct forum for this issue. I've been running into an issue where some lists in workspace and workflow studio views say there are results, but don't actually display any results.The affected lists I've noticed are:Asset...
Good afternoon.!We have a new requirement. How to create Minor Change Request in ServiceNow through GIT ? (Also, when it gets created, it should get auto-approved?)Please help. Also, if this is not possible, please provide the other alternatives.@An...
I’ve created a survey that triggers when an Incident or RITM is closed, and I set the probability to 5%. Could you please clarify how this probability is calculated?Is it based on 5% of tickets closed per day, per week, per month, or some other time ...
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