Make Assignment Group field read-only Before Creating Incident After created INC Not read-only

[Suresh_32]

Before creating the incident, how to make the Assignment Group field read-only. After created an incident, the Assignment Group field should Not be read-only (editable)  for ITIL users.

How to achieve this requirement ?

[Ankur Bawiskar]

@Suresh_32 

how are you testing this?

how are you creating new incident? it will work when you click on New button on incident list

[Suresh36]

Yes, click on New button on incident list.

[Suresh36]

Hi Ankur,

Not working for me . PFA 

[Ankur Bawiskar]

@Suresh36  @Suresh_32 

It seems question is asked by some other user and some other is responding.

[Long Duong]

Hi @Suresh36 

- About the Client Scipt:
Could you kindly double-checked the method name, it should be "g_form.setReadOnly()" instead of " g_form.setReadonly()"

- About the ACL,

answer = true;

if (current.isNewRecord()){
answer = false;
}

Please check each way, that is when checking ACL, deactivate client script and vice versa.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!