Making Details mandatory on popup when Knowledge Article is marked as Not Helpful

[Megan6]

I am trying to make the Details mandatory on the popup when someone marks a Knowledge Article as Not Helpful. I have seen several posts related to this but have not seen quite the solution we are looking for.

Updated the ng-angular template "kb-feedback-task-modal" per the screenshot but it is not working. We successfully made the Details field read only by adding "readonly" in this location but "required" doesn't seem to be working. 

Thanks!

[Harish KM]

HI that pop up window comes from a angular template "kb-feedback-task-modal". You need to check this to customise. I am not sure that is possible but you can try

[MR1]

@Harish KM 

I don't think those messages are getting populated from angular template "kb-feedback-task-modal". There must be something else because I don't see the pop-up windows messages in  that template.

Thanks

[Harish KM]

Hi you need to clone  Knowledge Article Content widget and in client controller you can make this as mandatory. Look for the below function

    c.submitFeedbackTask = function(){
        if(!c.data.reason){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }

// add the below bold statement
        if(!c.data.details){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }
        else{
            c.submitted = true;
            c.closePopup();
        }
    }

[Harish KM]

Hi @megan Any update on this? Were you able to do this.?Please close the thread if you got solution