Making Details mandatory on popup when Knowledge Article is marked as Not Helpful

Megan6
Tera Contributor

I am trying to make the Details mandatory on the popup when someone marks a Knowledge Article as Not Helpful. I have seen several posts related to this but have not seen quite the solution we are looking for.

Updated the ng-angular template "kb-feedback-task-modal" per the screenshot but it is not working. We successfully made the Details field read only by adding "readonly" in this location but "required" doesn't seem to be working. 

find_real_file.png

find_real_file.png

Thanks!

 

 

8 REPLIES 8

Hi Harish, I tried your mentioned code above. I am dealing with the same requirements but was not able to make the details mandatory. I there anything I should modify other than this?

Hi Harish,

I'm working with Megan on this.  I've cloned the Knowledge Article Content widget, and I added the code you provided.  I then added the cloned widget to the "kb_article_view" page, and removed the OOB "Knowledge Article Content" widget.

Now, when I click on the "No" button next to "Helpful", I'm getting this error.

find_real_file.png

Hi @Harish KM @MR1 @Megan6 ,

 

My requirement here is i want the submit button to show only after entering minimum of 50 characters in details , till then submit button should be greyed out. 
can you please help me how to achieve this.

Best Regards,

Pavan

PavanSanthoship_0-1711013366043.png

Initially the submit is greyed out but if i select any reason the submit button gets available to click

PavanSanthoship_1-1711013746871.png

I want it to be clickable only after entering 50 characters in details.
Thanks for any help.