Making Details mandatory on popup when Knowledge Article is marked as Not Helpful
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‎07-26-2022 03:53 PM
I am trying to make the Details mandatory on the popup when someone marks a Knowledge Article as Not Helpful. I have seen several posts related to this but have not seen quite the solution we are looking for.
Updated the ng-angular template "kb-feedback-task-modal" per the screenshot but it is not working. We successfully made the Details field read only by adding "readonly" in this location but "required" doesn't seem to be working.
Thanks!
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‎08-22-2022 12:47 PM
Hi Harish, I tried your mentioned code above. I am dealing with the same requirements but was not able to make the details mandatory. I there anything I should modify other than this?
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‎09-19-2022 03:21 PM
Hi Harish,
I'm working with Megan on this. I've cloned the Knowledge Article Content widget, and I added the code you provided. I then added the cloned widget to the "kb_article_view" page, and removed the OOB "Knowledge Article Content" widget.
Now, when I click on the "No" button next to "Helpful", I'm getting this error.
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‎03-21-2024 02:27 AM
Hi @Harish KM @MR1 @Megan6 ,
My requirement here is i want the submit button to show only after entering minimum of 50 characters in details , till then submit button should be greyed out.
can you please help me how to achieve this.
Best Regards,
Pavan
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‎03-21-2024 02:36 AM
Initially the submit is greyed out but if i select any reason the submit button gets available to click
I want it to be clickable only after entering 50 characters in details.
Thanks for any help.