Making Multi row variable set visible when a particular variable is selected
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09-04-2019 04:31 AM
Hi All ,
I have used a Multi row variable set in a service catalog .Now the variables of that Variable set should be visible when request type is Firewall .
then the Multi variable set should be visible :
However in catalog UI policy there is no option to see the Multi variable set variable.
Can anyone help me to achieve the requirement ,.
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09-04-2019 05:56 AM
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09-05-2019 05:48 AM

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09-04-2019 06:08 AM
Hi there,
This should be possible thru Catalog UI Policies. The MRVS name should be visible to select.
You do mention that you don't see the MRVS. Can you share a screenshot of your Catalog UI Policy Action? Can you share what you exactly tried?
For example, I would expect a Catalog UI Policy with a condition like Type of Request is Firewall Request, and a Catalog UI Policy Action with visible is true and variable name is your MRVS.
As example, a screenshot from one of our forms using MRVS. Instance is on Madrid. Travel expenses is in our case a MRVS.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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09-05-2019 12:52 AM
Hi Mark ,
The method you have mentioned could be applicable for Variable set , because in variable name you will be able to find the name of variable .However ,i am using Multi row variable set .Their variables are not visible in the available variable list .