Hi Everyone, I was tracing the UI Script "ProblemModalUIHelpers" specifically on the on "ProblemModalUIHelpers.onAssess" function somehow it is calling this function "ob.openModal('assess_dialog_form_view', getMessage('Assess'), 850, formValues);" in...
Hello,Is anyone able to advice how can I get Release management (com.snc.release_management_v2) installed on my PDI (which is at Washington DC version at the moment).On previous version (old PDI) I managed to install it via plugins (normal way) but t...
Hi Team,We have a requirement to put on "On-Hold" state of demand records. We have return background script to update the state into on-hold. Script:- Var gr = new GlideRecord("dmn_demand");gr.addEncodedQuery("sys_class_name=dmn_demand^numberINDMND.....
Hello All i have requirement to show two images on incident table when the caller is vip i am trying to do by style on incident table on list field images are over lapping and inside the form images are not shown my condition is that both ima...
I created this script to greet the user at the start of every notification, but when I add it to any notification nothing shows up in the preview of the noti
If I try to add itil or admin role to Contact users, I want to abort the action. Kindly assist me.
Steps to reproduce:1. access to instanceA.service-now.com to one sys_certificate.2. Click on Validate Stores/Certificates3. result is Valid pkcs12_key_store4. Export record as xml then import on instance b.5. go to record on instance b.6. Click on Va...
Hi, I need to delete duplicates of cmdb_ci_computer. It is having large number of records. But The difficult part is I don't know the unique column to identify. Because the name of the CI having many serial numbers, IP address etc...As the name also ...
Hi,I've a catalog item for 'Create Cloud Account'. By submitting this form a cloud account record will be created in cmdb_ci_aws_account table. I wanted to add a static page with some information and Link to newly created Cloud Account name in that p...
Hi Everyone ,I am trying to schedule / block a time in users calendar which they have submitted via catalog Item.The challenge here is we need to make start and end time in the following format DTSTART:20220304T055406Z & DTEND:20220304T062406Z in the...
I had a question regarding Best Practices for changing Approvals. OOB: You ask for Approval on Flow Designer, it fires off an event, approval.inserted on the Approval's table, which sends out a notification - Approval Request. First question, if we ...
Hi Team, Have written a client script to hide specific variables for a multirow variable set in the task Level in the form level its getting hided but in the Task Service Catalog section view in the list its visible. Is there any alternate solution t...
Hi Team, I need to copy the html field to another table with string field. It copies but with HTML tags and I have around 20k records . Please help how can I remove the HTML tags. Thanks. Thanks,Karan
I have a request that requires approval. There is an email that is created upon submission of the request. In the subject line of the email the short description and the user who the request is for should be displayed. This is what I have in the s...
Hello Team, We have Reference variable in a Catalog form, when reference value is selected then auto populate the select box variable with the corresponding pairs as shown below:-Reference VarSelect box VarAS1041APACAS1039APACAS1149EMEAAS1057EMEABS10...
